David Mourfield
East Peoria,IL
Summary
Detail-oriented Grain Inspector II with proven expertise in visual inspection techniques and quality control analysis. Committed to maintaining high accuracy and ensuring compliance with regulations. Driven to improve both personal abilities as well as team and workplace efficiency and coordination. Highly flexible and adaptable, having experience working long and spontaneous shifts on short notice while also managing emergent issues.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Grain Inspector II
Mid Iowa Grain Inspection
Peoria, IL
01.2022 - Current
- Conducted thorough grain inspections to assess quality and compliance with industry standards.
- Maintained accurate records of inspection results.
- Trained new staff on grain inspection protocols and quality assurance methods.
- Reviewed sample submissions for compliance with state and federal regulations.
- Maintained a 90% or higher accuracy for multiple grain types to maintain grain licenses.
- Promoted to supervisor, taking on the role of shift leader for a team of six inspectors/grain technicians.
Customer Service Representative
HGS - Hinduja Global Solutions
Peoria, IL
01.2018 - 10.2021
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction rates.
- Trained new team members on customer service protocols and best practices, enhancing team performance.
- Analyzed customer feedback to identify trends and recommend enhancements for service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted to Lead Operator on separate client accounts, taking on the responsibilities of a supervisor
Education
High School Diploma -
Morton High School
Morton05-2015
Skills
- Visual inspection techniques
- Data recording
- Quality control analysis
- Laboratory testing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Adaptability and flexibility
Certification
- Licensed Grain Inspector for Corn and Soybeans - May 2023 - Present
- Weigher's license
- Stowage license
Accomplishments
- Obtained a grain license for corn in 16 months with no prior experience, and another license for soybeans in 4 months afterwards.
- Promoted to lead operator on two separate client accounts with HGS, and promoted to supervisor at MIGI.
- Overhauled the way by which complaints were logged for a client at HGS by reading through thousands of call logs to identify patterns.
Languages
English
Timeline
Grain Inspector II
Mid Iowa Grain Inspection
01.2022 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
01.2018 - 10.2021
High School Diploma -
Morton High School