Summary
Overview
Work History
Education
Skills
Timeline
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David Moya

Lemon Grove,CA

Summary

Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

23
23
years of professional experience

Work History

Telecommunications Technician

Tel Tech Plus
07.2024 - Current
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Responded to service requests during and after business hours.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • Enhanced customer satisfaction by resolving technical problems quickly and efficiently.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed and configured new devices and system components.

Care and Maintenance Tech

Furology Pet Spa Inc.
09.2020 - 07.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.

Assistant Store Manager

Petco Animal Supplies Stores Inc.
12.2007 - 09.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Assistant Manager

La Mesa Chevron
09.2003 - 12.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Asset Protection Associate

Target
09.2002 - 09.2003
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.

Education

No Degree -

Cuyamaca College
El Cajon, CA
05-2027

Skills

  • Fiber optic splicing
  • Troubleshooting and resolution
  • Wireless networking
  • Network troubleshooting
  • Installation and maintenance
  • Troubleshooting systems
  • Installing equipment
  • Safety practices
  • Equipment safety
  • Safety awareness
  • Hardware maintenance
  • Documenting activities
  • Device installation
  • Data cabling installation

Timeline

Telecommunications Technician

Tel Tech Plus
07.2024 - Current

Care and Maintenance Tech

Furology Pet Spa Inc.
09.2020 - 07.2024

Assistant Store Manager

Petco Animal Supplies Stores Inc.
12.2007 - 09.2020

Assistant Manager

La Mesa Chevron
09.2003 - 12.2007

Asset Protection Associate

Target
09.2002 - 09.2003

No Degree -

Cuyamaca College

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David Moya