David Muniz
Hanford,CA
Summary
Customer-focused Sales and Service Professional with 7 years of expertise generating maximum sales by consistently meeting customer's needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.
Overview
9
9
years of professional experience
Work History
Sales Professional
Freeway Toyota of Hanford
Hanford, CA
11.2022 - 01.2024
- Developed key customer relationships to increase sales.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Identified customer needs by asking questions and advising on best solutions.
Service Advisor
Freeway Toyota of Hanford
Hanford, CA
08.2019 - 11.2022
- Promptly responded to customer inquiries via phone, email or in person.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Explained the features and benefits of products or services offered by the dealership to customers.
Sales Professional
Freeway Toyota of Hanford
Hanford, CA
06.2017 - 08.2019
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Advised customers on financing options and warranties available for their purchase.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Followed up with customers to build long-term relationships and successful referrals.
Field Technician
Direct TV
Fresno, CA
03.2015 - 04.2017
- Tested newly installed systems prior to deployment in order to ensure functionality.
- Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Education
Associate of Science - Computer Science And Programming
Instituto De Banca Y Comercio - Aguadilla
Aguadilla, PR05-2009
Skills
- Client Presentations
- Sales and Marketing Strategies
- Lead Generation
- Cash Handling
- Sales Expertise
- Business Development
- Lead Prospecting
- Customer Needs Assessment
- Client Service
- Sales Closing
- Customer Service
- Personnel Training
- Customer Relations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Professional
Freeway Toyota of Hanford
11.2022 - 01.2024
Service Advisor
Freeway Toyota of Hanford
08.2019 - 11.2022
Sales Professional
Freeway Toyota of Hanford
06.2017 - 08.2019
Field Technician
Direct TV
03.2015 - 04.2017
Associate of Science - Computer Science And Programming
Instituto De Banca Y Comercio - Aguadilla
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