Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Munoz

Los Angeles,CA

Summary

I have about five years of dedicated experience in the veterinary field, during which I have acquired a comprehensive skill set that includes but is not limited to; Multitasking, Effective Communication, and Time Management. I started in this field as a kennel attendant, where I worked on my skills and embraced opportunities for growth. Through dedication and a commitment to personal and professional development, I have progressed to my current role as a Technician Supervisor.

Overview

5
5
years of professional experience

Work History

Technician Supervisor

PetVet Care
04.2021 - Current
  • Formulated plans for improving procedures, training and processes.
  • Produced documentation on latest updates as well as reports detailing findings and recommendations.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues.
  • Assisted customers with Spanish-language inquiries with timely and professional manner.

Doctor's Assistant

PetVet Care
01.2020 - 04.2021
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Kennel Attendant

PetVet Care
07.2018 - 01.2020
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Provided top-notch customer service to every customer and exceptional care to animals.

Education

High School Diploma -

Early College Academy-La Trade Tech College
Los Angeles, CA
06.2017

Skills

  • Effective Communication: Proficient in clear and articulate communication, adept at conveying complex ideas to both team members and clients Known for providing clear direction when tasks require precision and thoroughness
  • Punctuality: Demonstrated a consistent commitment to punctuality and reliability throughout professional experience, ensuring tasks and projects are completed on schedule
  • Customer Service Excellence: Committed to delivering exceptional customer service by actively listening to customer needs and providing solutions promptly and courteously
  • Problem-Solving in Team Settings: Collaboratively engage with colleagues to identify and address challenges efficiently, contributing to the success of the team Able to dissect problems, offer innovative solutions, and work collectively towards optimal outcomes
  • Leadership and Direction: Proven ability to take charge and provide effective leadership when required, ensuring tasks are accomplished efficiently and in alignment with team goals
  • Teamwork and Collaboration: Foster a collaborative work environment by valuing diverse perspectives and working cohesively with colleagues to achieve the best results

Languages

Spanish
Native or Bilingual

Timeline

Technician Supervisor

PetVet Care
04.2021 - Current

Doctor's Assistant

PetVet Care
01.2020 - 04.2021

Kennel Attendant

PetVet Care
07.2018 - 01.2020

High School Diploma -

Early College Academy-La Trade Tech College

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David Munoz