David Munoz
Houston,TX
Summary
Dynamic Assistant General Manager with a strong background in operations management and team development. Skilled in employee scheduling and conflict resolution, contributing to a high-quality dining environment and increased customer satisfaction.
Results-driven Assistant General Manager with expertise in staff management, operations oversight, and enhancing guest experiences. Proven ability to resolve conflicts and streamline processes for improved customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Chipotle
10.2021 - Current
- Assisted in managing daily restaurant operations, ensuring high standards of service and quality.
- Coordinated staff scheduling and training to optimize team performance and customer satisfaction.
- Enhanced guest experience through effective conflict resolution and personalized service strategies.
- Monitored compliance with health and safety regulations, maintaining a safe dining environment.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cashier
Bel Furniture
07.2023 - 09.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Managed cash drawer effectively, balancing transactions at the end of shifts consistently.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Banking And Finance
Houston Community College
Houston, TX05-2025
High School Diploma -
Westfield High School
Houston, TX06-2021
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Sales forecasting
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Bel Furniture
07.2023 - 09.2023
Assistant General Manager
Chipotle
10.2021 - Current
Associate of Applied Science - Banking And Finance
Houston Community College
High School Diploma -
Westfield High School