David Murphy
Roseville,CA
Summary
To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities
Overview
5
5
years of professional experience
Work History
Associate
Home Depot
Roseville, CA
01.2023 - Current
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Participated in physical inventories by counting merchandise stored throughout the store.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Assisted customers in locating desired items and provided advice on product features.
- Greeted store customers, offered assistance, and thanked each for patronage.
Courier
Fedex Express/Amazon
Roseville, CA
12.2021 - 12.2022
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs, creating lasting partnerships.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
Front Desk Associate
California Family Fitness
Rocklin, CA
02.2020 - 05.2021
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
Education
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Lincoln High School
2011
EMT/Fire Technology - Fire Prevention And Safety Technology
Sierra College
Skills
- Great knowledge of principles and processes for providing customer and personal services
- Sound knowledge of principles and methods for showing, promoting, and selling products or services
- Exceptional ability to give full attention to what people are saying, taking time to understand the points being made as well as asking appropriate questions
- Exceptional ability to listen and understand information and ideas presented through spoken words and sentences, great people management skills with the ability to train and develop others as well as excellent computer literacy
Timeline
Associate
Home Depot
01.2023 - Current
Courier
Fedex Express/Amazon
12.2021 - 12.2022
Front Desk Associate
California Family Fitness
02.2020 - 05.2021
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Lincoln High School
EMT/Fire Technology - Fire Prevention And Safety Technology
Sierra College
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