David Murrow
Moreland,GA
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
In-N-Out Burger
10.2013 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduling for 145 associates, taking into account customer trends and employee strengths, while managing to oversee regular day to day operations.
- Ran meetings for store associates, shift team, and divisional team.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Led our team to the top of the company in sales and profit while maintaining quality and associate engagement.
Catering Manager
Qdoba
01.2012 - 08.2013
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed unique events and special promotions to drive sales.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma -
Danville Community High School
Danville, INSkills
- Schedule Management
- Customer experience
- Business Forecasting
- P&L Management
- Recruitment
- Systematic Improvements
- Strategic Planning
- Employee Coaching & Development
- Organizational Structuring
- Order Management
- Team Building and Leadership
- Staff training/development
Timeline
Assistant Store Manager
In-N-Out Burger
10.2013 - 01.2024
Catering Manager
Qdoba
01.2012 - 08.2013
High School Diploma -
Danville Community High School