David Myers
Chowchilla,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Detail-oriented quality assurance and testing professional offers strong research and debugging skills. Personable individual successful at working in team-based environment.
Overview
29
29
years of professional experience
Work History
CSR, CSR Supervisor, QA
AnswerNet
San Jose, CA
12.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Director Sales and Marketing
DMI International Corp
Morgan Hill, CA
06.2004 - 12.2012
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Verified product availability for purchase and checked inventory availability to fulfill orders.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Created printed marketing materials designed to drive campaigns.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Regional Sales Manager
Sargent Welch Scientific And VWR Scientific
Gilroy, CA
02.1986 - 10.2004
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Finalized sales contracts with high-value customers.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Education
Bachelor of Science - Geology
UC Riverside
Riverside06.1976
Skills
- Customer Service and Assistance
- Professional Phone Etiquette
- Information Updates
- Friendly and Relatable
Timeline
CSR, CSR Supervisor, QA
AnswerNet
12.2020 - Current
Director Sales and Marketing
DMI International Corp
06.2004 - 12.2012
Regional Sales Manager
Sargent Welch Scientific And VWR Scientific
02.1986 - 10.2004
Bachelor of Science - Geology
UC Riverside
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