David Myers
Snellville,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
New Associate Team Manager
State Farm
06.2023 - Current
- Leading new hires and new to role employees through Phase 1 onboarding, licensing, foundational training, and production. Span of control has exceeded 80+ new to roles at any one time.
- Created the current Phase 1 Production curriculum for all New to Role Fire Claims Specialists which has optimized efficiency of New to Role employees use of ECS, Max Fire Settlement, Xactimate, and Xactcontent tools, among others.
- Partnered with Learning to create an ECS Training Environment claim for New to Role Production utilization. This has expedited understanding, learning, and development of our New to Role Claim Specialists.
- Successfully facilitates virtual Phase 1 Production groups across all fire segments. Provides coaching and direction to prepare our New to Role employees for the next phase of their careers.
Team Manager Hail Reconciliation Unit
State Farm
04.2019 - 06.2023
- As part of the Operational Success Pod, leveraged data and analytics to make informed decisions and drive business improvements. Specifically, the assignment of tasks to Claim Specialists for the segment in order to achieve Service Level Objectives.
- Worked with our business partners to create the Path to Proficiency for the Hail Reconciliation Unit.
- Implemented coaching programs to maximise team member development and potential. These programs were extended to include the entire segment and focused on upskilling deficient areas of execution.
- Led a team of Hail Reconciliation Unit Claim Specialists which included mentoring, coaching, and performance management to achieve service level objectives within the department.
TWA Section Manager Centralized Investigation Tea
State Farm
07.2022 - 08.2022
- Partnered with our consultants and upper leadership to provide
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Analyzed production data and prepared reports for senior management.
-
Claim Specialist Auto Bodily Injury
State Farm
12.2016 - 03.2018
- Evaluated and investigated policy coverage, liability, and bodily injury damages in a timely manner following statutory guidelines while determining the appropriate and reasonable range of value for the loss.
- Attended arbitration and settlement conferences with representation to negotiate accurate and fair determination of settlement.
- Led bridge training for New to Role Claim Specialists through conducting group seminars, one on one interactions, and organizing mentoring relationships with existing Claim Specialists.
- Participated in the pilot and roll out of the 3Pet estimating software for bodily injury claims. Utilized team meetings, huddles, and seminars to deliver the proper use of the tool.
Claim Specialist Fire Team Managed
State Farm
02.2014 - 02.2016
- Led bridge training for New to Role employees
-
- Utilized a number of scoping techniques to complete estimates and first contact settlements for theft, wind, and water losses.
- Interpreted and verified policy coverage for claims. Using excellent communications skills, provided the policyholder with clear explanations of coverage determinations both verbally and in written form.
Claim Specialist WCCS Stewardship
State Farm
02.2014 - 02.2015
- Investigated, evaluated, reconciled, and settled property damage losses related to catastrophe fire claims through review of site inspection photos and notes, communication with contractors, understanding of building code and policy coverage, and discussions with our policyholders.
- Explain settlements to insureds by guiding them through the resolution of their claim based on a foundation of good customer service, strong negotiations skills, and the overall ability to connect with the insured by utilizing versatile communication styles.
- Worked with peers and leadership on escalated and complex claims for appropriate resolution.
Education
Chartered Property Casualty Underwriter -
The Institutes
Bachelor Of Science - Sociology
Coker College
Hartsville, SC05.1999
Skills
Communication, Team Engagement, Customer Focus, Leadership, Decision-Making
Proficient in Max Fire Settlement, Xacimate, Xactcontents, ECS
Certification
CPCU, AIC-M, AINS, 2 parts remaining CLU
Timeline
New Associate Team Manager
State Farm
06.2023 - Current
TWA Section Manager Centralized Investigation Tea
State Farm
07.2022 - 08.2022
Team Manager Hail Reconciliation Unit
State Farm
04.2019 - 06.2023
Claim Specialist Auto Bodily Injury
State Farm
12.2016 - 03.2018
Claim Specialist Fire Team Managed
State Farm
02.2014 - 02.2016
Claim Specialist WCCS Stewardship
State Farm
02.2014 - 02.2015
Chartered Property Casualty Underwriter -
The Institutes
Bachelor Of Science - Sociology
Coker College