Summary
Work History
Education
Skills
Websites
Languages
Timeline
Generic

DAVID NAGUS

Cathedral City

Summary

Accomplished Computer technician with years of trouble shooting, hardware and software experience and a customer service experience

Work History

Information Technology Instructor

Laurus College
Santa Maria
  • Teaching online courses from computer basics to database, Networking, servers setup
  • Experience with Blackboard and Adobe Connect
  • Online classes Cengage Learning, Testout Courses Labsims Lectures students and guided them through projects and software relevant to the courses

Information Technology Specialist

Fantasy Springs Casino and Resort
Indio
  • Helpdesk
  • Microsoft Remote access Ultra VNC
  • Customer Service Created user accounts, managed password and implemented access control policies.
  • Handled customer complaints and escalated issues according to procedures.
  • Responded in a timely manner to service issues and requests sent in through the help desk ticketing system.
  • Diverse cultural environment in a fast paced setting helping users with various IT issues performing troubleshooting and hardware support

IT Technician

Morongo Casino Resort and Spa
Cabazon
  • Helpdesk
  • Microsoft Remote Access Ultra VNC
  • Duties included Hotel and Casino technical needs, Agilysys POS Technical Support
  • PC Maintenance & Repair, Active Directory, AS400 Tasks Printer Repair & Deployment, Maintain Trakit Ticketing System for customer support, Help Desk Duties.
  • Diverse cultural environment in a fast paced setting helping users with various IT issues performing troubleshooting and hardware support

Education

MS - Information Systems Management

Grantham University
Little Rock, AR
01.2018

MS - Business Intelligence

Grantham University
Little Rock, AR
01.2016

BS - Information Systems

National University
San Diego, CA
01.2014

Skills

  • Computer troubleshooting and repair
  • Helpdesk
  • Customer Service
  • Networking
  • Helpdesk Ticketing System
  • Retail Computer Refresh
  • Computer and related equipment deployment
  • IT service management
  • Vendor Relations
  • Employee Training

Websites

Languages

English, Native

Timeline

Information Technology Instructor

Laurus College

Information Technology Specialist

Fantasy Springs Casino and Resort

IT Technician

Morongo Casino Resort and Spa

MS - Information Systems Management

Grantham University

MS - Business Intelligence

Grantham University

BS - Information Systems

National University

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