Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Naiman

Meridian Ms

Summary

Dynamic Assistant Manager with proven expertise in staff management and customer service excellence at Golden Ticket Cinemas. Spearheaded initiatives that significantly improved customer satisfaction and streamlined operations. Skilled in decision-making and team leadership, adept at fostering a positive work environment and driving sales through strategic promotions. Demonstrated ability in money handling and staff training, ensuring operational efficiency and financial accuracy.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Golden Ticket Cinemas
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

Diploma -

Quitman High School
Quitman, MS

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Employee scheduling

Timeline

Assistant Manager

Golden Ticket Cinemas
08.2022 - Current

Diploma -

Quitman High School
David Naiman