David Napers
Summary
Dedicated Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
22
22
years of professional experience
Work History
Credit and Collections Specialist
Aqua Systems
Avon, IN
04.2023 - 11.2024
- I made collection calls, sent letters, and emailed correspondence to delinquent commercial and residential customers.
- In some cases, I would cease future customer credit for delinquent customers until their account balance was paid in full.
Account Manager
Byrider
Carmel, IN
06.2014 - 07.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
Collections Specialist
IMC Credit Services
Indianapolis, IN
01.2010 - 06.2014
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded and updated customer personal accounts with accurate contact information.
- Recorded information about customers' financial status and collections status efforts.
- Completed skip traces on customers failing respond to collection efforts.
Collections Representative
Carrington Mortgage
Indianapolis, IN
01.2008 - 09.2009
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Entered customers' financial status information into system.
- Managed approximately [Number] inbound and outbound calls daily.
- Handled contracts and payments on accounts.
- Upheld privacy and security requirements for customer information.
Collections Agent/Loan Officer
HSBC Bank
Carmel, IN
09.2002 - 09.2007
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status records and collection efforts.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Placed outbound collections calls daily to approximately [Number] account holders.
- Upheld privacy and security requirements for customer information.
Education
High School Diploma -
Avon High School
Avon, IN05.1994
Business Administration
IUPUI/Ivy Tech
Indianapolis, INSkills
- Collections expertise
- Excellent negotiating tactics
- Sales Techniques
- Goal-oriented
- Payment collecting
- Issue resolution
- Excellent communication skills
- Business negotiation
- Customer relationships
- Persuasive communication expertise
- Account management
Timeline
Credit and Collections Specialist
Aqua Systems
04.2023 - 11.2024
Account Manager
Byrider
06.2014 - 07.2022
Collections Specialist
IMC Credit Services
01.2010 - 06.2014
Collections Representative
Carrington Mortgage
01.2008 - 09.2009
Collections Agent/Loan Officer
HSBC Bank
09.2002 - 09.2007
High School Diploma -
Avon High School
Business Administration
IUPUI/Ivy Tech
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