David Nava
Clearfield,Utah
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Scrambled! Breakfast + Lunch
Layton, UT
01.2022 - Current
- Assumed managerial role as acting manager in the absence of General Manager
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Manufacturing Technician 2
Kroger
Layton , UT
05.2014 - 02.2022
- Reviewed production schedule for the day's production run.
- Assembled equipment or components.
- Inspected equipment - looked for worn or damaged parts.
- Calibrated measuring tools and mixing equipment.
- Lot tracked ingredients.
- Recorded operational data - temperature, batch times, water/oil readings.
- Troubleshoot problems for operational equipment.
- Inspect the finished product for flaws
- Monitored process reliability and efficiency of operation.
- Preventive maintenance of equipment.
- Disassembly of equipment for sanitation, as well as for maintenance repair.
- Replaced worn equipment
- Trained team members to standard work instructions
- Reviewed job safety analysis to ensure safe work standards
- Member of the safety team- reviewed and action-planned safety incidents. Root cause analysis to identify the reasons for the incident.
Electronics Department Associate
Walamrt
Syracuse, UT
08.2013 - 01.2014
- Assisted customers in finding items, answering questions and providing advice.
- Restocked inventory as needed to maintain an adequate supply of products.
- Ensured compliance with company policies regarding security systems, safety standards and loss prevention measures.
- Worked flexible schedule across evenings and weekend to meets business needs.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
Shift Manager
McDonald's
Syracuse, UT
10.2010 - 03.2013
- Upheld company standards and compliance requirements for operations.
- Managed daily revenue deposits for store operations.
- Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory records to ensure accuracy
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods, and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Identified the needs of customers promptly and efficiently.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Syracuse High School
Syracuse, UT06-2011
Skills
- Business Development
- Operations Oversight
- Stock management
- Records Management
- Customer Relations
- Microsoft office: excel, word, outlook, etc
- Equipment operation: Pallet jack, lift stacker, scissor lift, and forklift
- Problem solving
- Recording operational data
- Chemical safety
- Quality control/Quality assurance
- Time management
- Calibrating food quality tools: thermometers, scales, height meters, and water meters
- Set up and changeover of equipment
Languages
Spanish
Professional
Timeline
Assistant Store Manager
Scrambled! Breakfast + Lunch
01.2022 - Current
Manufacturing Technician 2
Kroger
05.2014 - 02.2022
Electronics Department Associate
Walamrt
08.2013 - 01.2014
Shift Manager
McDonald's
10.2010 - 03.2013
High School Diploma -
Syracuse High School
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