Summary
Overview
Work History
Education
Skills
Timeline
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David Nava

Hospitality
Cooper City

Summary

Proven to excel in high-pressure environments, I leveraged my efficient work ethic and strong communication skills at LAZ Parking to enhance customer satisfaction and operational efficiency. By prioritizing safety and delivering outstanding service, I contributed to a notable increase in repeat business, embodying customer service excellence and teamwork.

Overview

8
8
years of professional experience
1
1
Language

Work History

Valet

LAZ Parking
02.2021 - Current
  • Resolved customer complaints through calm, constructive communication.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Issued and collected claim tickets and processed valet parking fees.
  • Provided punctual, polite valet services to uphold professional standards.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Addressed minor guest complaints effectively, escalating more serious issues to management when necessary.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.

Valet Attendant

Kasenya Center (AAA Arena)
01.2020 - 03.2020
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
  • Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
  • Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
  • Assisted with event parking coordination during large functions or gatherings at the venue location.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Maneuvered vehicles into designated areas to maximize parking capacity.

Valet/Bell Attendant

USA Parking
03.2019 - 11.2019
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Provided punctual, polite valet services to uphold professional standards.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Adapted quickly to high-pressure situations, ensuring seamless service during events and peak times.
  • Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
  • Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.

Line Cook

Tijuana Flats
12.2016 - 08.2017
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Grilled meats and seafood to customer specifications.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.

Education

Associate of Arts - Health And Wellness

Broward College
Fort Lauderdale, FL
05.2001 -

Skills

Efficient work ethic

Ability to follow directions

Multitasking proficiency

Patience and composure

Friendly and outgoing

Customer service

Strong communication skills

Problem-solving

Customer service excellence

Time management

Loading and unloading

Quick decision making

Guest assistance

Team player mentality

Cash handling

Team collaboration

Valid Driver's license

Punctual and reliable

Multitasking and organization

Safety compliance

Attention to detail

Timeline

Valet

LAZ Parking
02.2021 - Current

Valet Attendant

Kasenya Center (AAA Arena)
01.2020 - 03.2020

Valet/Bell Attendant

USA Parking
03.2019 - 11.2019

Line Cook

Tijuana Flats
12.2016 - 08.2017

Associate of Arts - Health And Wellness

Broward College
05.2001 -

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