Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAVID NAZARIO

Bergenfield

Summary

Highly skilled Bellman/Doorman with over 20 years of experience in providing exceptional customer service to guests. Proficient in handling guest requests and inquiries, ensuring smooth operations in the lobby area, and coordinating with other hotel staff to ensure guest satisfaction. Possess strong communication and interpersonal skills, and the ability to handle multiple tasks in a fast-paced environment.

Overview

26
26
years of professional experience

Work History

Residential Doorman

The Park Royal
04.2021 - Current
  • Greet residents and guests upon arrival and assisted with opening doors and carrying packages
  • Screen visitors and monitor building access to ensure the safety and security of residents
  • Respond promptly to resident inquiries and provide information about building amenities and services
  • Handle emergency situations with calmness and professionalism
  • Coordinate with other building staff to ensure prompt and efficient delivery of resident requests

Bell Captain

The Roosevelt Hotel
11.2004 - 03.2020
  • Welcomed and escorted guests, assisting with luggage and tagging
  • Managed bell staff by setting work schedules, assigning duties and supervising their day-to-day work
  • Assisted guests and guest services department with delivery and shipments of mail, faxes, packages, gifts, and materials
  • Trained staff in all aspects of bell service and correct and coach bell staff on their performance
  • Perform special deliveries and duties as requested by management

Package Room Supervisor

The Plaza Hotel
04.1999 - 11.2004

Handled shipping and receiving for 1000 room hotel and departments.

Handle the scheduling for a 3 man team .

Took care of billing on all carriers (FedEx,UPS, USPS)

Delivered all packages throughout the entire hotel .

Worked closely with Purchasing to store all liquor for hotel.

Maintained logs of all packages entering and exiting hotel

Worked closely with large groups and package delivery setups.


Education

Universal Certification - Types I, II & III

Pennsylvania College of Technology
Williamsport, PA
12.2017

High school or equivalent -

James Madison High School
Bronx, NY
06.1996

Skills

  • Package handling
  • Tenant relations
  • CCTV monitoring
  • Fire safety
  • Complaint handling
  • Professional appearance
  • Baggage management
  • Incident reporting
  • Building maintenance
  • Patience and tact
  • Security awareness
  • Lost and found management
  • Concierge services
  • Strong interpersonal skills
  • Teamwork
  • Customer service
  • Team player
  • Problem-solving
  • Teamwork and collaboration

Timeline

Residential Doorman

The Park Royal
04.2021 - Current

Bell Captain

The Roosevelt Hotel
11.2004 - 03.2020

Package Room Supervisor

The Plaza Hotel
04.1999 - 11.2004

Universal Certification - Types I, II & III

Pennsylvania College of Technology

High school or equivalent -

James Madison High School
DAVID NAZARIO