David Ndagiro

• Provided on-site and remote IT support, troubleshooting hardware/software issues, managing user accounts, and assisting staff with EHR and internal systems while ensuring data integrity.
• Led the transition from paper-based records to OASIS Bridge, configuring and testing the electronic health record (EHR) system to maintain accurate, reliable client documentation and meet HIPAA compliance.
• Conducted routine QA testing and audits, trained staff on new tools and digital workflows, and balanced QA documentation with technical support to improve daily operations in a healthcare environment.

• . Led a team of 12 associates, managing daily operations to meet production goals consistently.
• Improved output by 4% by streamlining workflows and minimizing downtime.
• Ensured full safety and quality compliance, achieving zero incidents over 12 months.

• . Inspected and tested products to ensure quality and compliance with specifications.
• Logged 10+ recurring defects weekly; supported issue resolution, improving workflow efficiency by 5%.
• Created a data validation checklist, reducing entry errors by 7% and improving record accuracy.