David Ndakola
Salt Lake City
Summary
Skilled team player with a strong background in office environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Experienced in scheduling, data entry, and customer service. Quick learner with good computer abilities. A talented and high- energy person who consistently meets critical business needs with an organized, transparent, and skilled approach.
Overview
5
5
years of professional experience
Work History
Package Handler
Ups
Customer Service Representative
Prospect
02.2023 - 12.2024
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cook's Assistant
Grand America Hotel
03.2021 - 04.2022
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Caregiver
Eaton Alliance
09.2019 - 01.2021
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Education
High School Diploma -
Utah International Charter School
Salt Lake City, UT06.2022
Skills
- Truck loading
- Freight Handling
- Paperwork Processing
- Scheduling
- Food Preparation
- Social Media Promotion
- Call Management
- Product Promotion
- Order Processing
- Digital Media
- Social Media
Timeline
Customer Service Representative
Prospect
02.2023 - 12.2024
Cook's Assistant
Grand America Hotel
03.2021 - 04.2022
Caregiver
Eaton Alliance
09.2019 - 01.2021
Package Handler
Ups
High School Diploma -
Utah International Charter School
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