David Neal
Oregon City,OR
Summary
Experienced Field Service Technician, with over ten years experience in diagnosing electrical and mechanical issues. Troubleshooting hardware, software and network issues. Highly knowledgeable in installing and configuring system in my field.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Sherwin Williams Co
11.2016 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Spray Source Technician
Sherwin Williams Co
12.2010 - 10.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Sales Associate
Furniture On Consignment
06.2006 - 11.2010
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Commercial Parts Professional
Advanced Auto Parts
01.2001 - 04.2006
- Collaborated across departments to resolve complex client inquiries effectively and efficiently.
- Understood and executed instructions furnished in written, oral or diagram form.
- Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
- Created, built and maintained professional customer relationships.
- Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
- Implemented an advanced parts catalog system that streamlined product identification and ordering processes for both staff and customers.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Achieved personal and store sales goals and service objectives.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
- Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
- Ordered parts for customers, repair shops, and service departments for use in shop equipment.
Education
High School Diploma -
Los Angeles High School
Los Angeles CaliforniaSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Technical troubleshooting
Timeline
Field Service Technician
Sherwin Williams Co
11.2016 - Current
Spray Source Technician
Sherwin Williams Co
12.2010 - 10.2016
Sales Associate
Furniture On Consignment
06.2006 - 11.2010
Commercial Parts Professional
Advanced Auto Parts
01.2001 - 04.2006
High School Diploma -
Los Angeles High School
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