Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Nelson

Enumclaw,WA

Summary

  • Proficient in high-pressure environments with a proven track record of delivering quality work efficiently. Demonstrates adaptability to changing circumstances and a commitment to continuous learning. Strong communication and interpersonal skills enhance customer satisfaction and drive positive outcomes. Dedicated to supporting team objectives and organizational success.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Service Manager

Paclease / Dobbs Peterbilt
Sumner, WA
11.2019 - 11.2023
  • Optimized preventative maintenance and repair processes through comprehensive fleet analysis.
  • Established a PM tracking system to enhance workflow management.
  • Managed staffing levels and coordinated work hours based on customer demand.
  • Processed technician hours for payroll, ensuring accuracy in compensation calculations.
  • Reviewed repair orders to verify parts accuracy and appropriate freight charges before closure.
  • Compiled monthly reports on profit and loss, open repair orders, PM due, and purchase orders for director discussions.
  • Conducted team performance reviews, providing constructive feedback for professional development.
  • Maintained service records to ensure compliance with customer audits and DOT regulations.
  • Enforced safety protocols to ensure a safe working environment for all employees.

Operations Manager

Paclease / Dobbs Peterbilt
Seattle, WA
07.2017 - 11.2019
  • Conducted monthly audits of full-service lease unit P&L statements to identify high variable costs.
  • Performed monthly work order audits to capture re-bill, policy, and OEM warranty opportunities.
  • Collaborated with service managers to implement corrective actions addressing financial shortcomings.
  • Managed tire expenses for Paclease fleet, establishing inventory across all servicing locations.
  • Monitored tire inventory through monthly inspections of removed tires for quality assurance.
  • Researched and advised management on available franchise product extended warranties.
  • Standardized preventative maintenance procedures with Paclease service managers, reducing variable costs and downtime.
  • Processed purchase orders for all outside purchases, ensuring timely procurement.

Warranty Administrator

GWP Peterbilt
Seattle, WA
08.2012 - 07.2017
  • Reviewed and submitted warranty claims to Cat, Cummins, Autocar, Paccar, Eaton, Allison and Crane Carrier.
  • Developed relationships with vendors and suppliers for improved warranty services.
  • Participated in vendor training sessions on products covered by warranty program.
  • Resubmitted rejected warranty claims and authorized write-offs.
  • Reconciled warranty receivables with payments using accounting schedules.
  • Managed return of defective products from customers for timely repairs or replacements.

Regional Service Manager

Western Pacific Leasing / Western Peterbilt
Seattle, WA
10.2001 - 06.2011
  • Oversaw fleet of 1,750 Peterbilt trucks across four states to ensure operational efficiency.
  • Directed 16 technicians at five dealerships, optimizing service delivery and performance.
  • Facilitated breakdown management to minimize downtime and maintain service continuity.
  • Coordinated repairs for out-of-area leased equipment with multiple vendors for expedited resolutions.
  • Conducted routine inspections at customer sites to uphold quality standards.
  • Processed purchase orders for parts and payments, ensuring prompt transactions.
  • Collaborated with accounts payable to enhance financial transaction efficiency.
  • Maintained comprehensive service records for customer and DOT audits.

Paclease Mechanic / Foreman

Western Pacific Leasing / Western Peterbilt
Seattle, WA
04.1998 - 10.2001
  • Oversaw daily operations of service department, managing scheduling and workflow efficiently.
  • Performed troubleshooting and diagnosis on mechanical, electrical, hydraulic, and pneumatic systems of heavy-duty diesel engines.
  • Conducted preventative maintenance tasks including oil changes, lubrication, and filter replacements.
  • Documented repair work on mobile equipment through electronic and written service reports.
  • Assisted technicians with complex repairs to enhance team productivity and expertise.
  • Repaired air conditioning, cooling, and exhaust systems on diesel vehicles to ensure optimal performance.
  • Utilized computer programs for diagnosing issues with brakes, steering, and transmissions.
  • Picked up and delivered fleet equipment to customers as required.

Graveyard Lead Mechanic

Rollins Truck Leasing
Kent, WA
02.1994 - 10.1998
  • Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
  • Ensured compliance with all relevant health and safety regulations within the workplace environment.
  • Led shift meetings and briefings at shift turnover to share important information.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Used computer maintenance program to produce repair orders and charge out parts.
  • Performed preventive maintenance on vehicles, equipment and tools to ensure proper working order.
  • Diagnosed mechanical problems and determined necessary repairs using technical manuals and diagnostic equipment.
  • Tested mechanical units to diagnose malfunctions, using pneumatic, electrical and electronic testing equipment.
  • Completed maintenance and repair work on components and equipment.
  • Documented and updated maintenance records, documents and work order logs.
  • Conducted test drives before and after repair services.

Park Maintenance

Enumclaw Landscape & Maint / Enumclaw Nursery
Enumclaw, WA
05.1988 - 02.1994
  • Scheduled and executed maintenance tasks including mowing, trimming, pruning, fertilizing, and weeding in parks while adhering to safety protocols.
  • Performed regular landscaping duties such as raking leaves, thatching, aerating, and debris removal.
  • Conducted basic maintenance checks on tire pressure and fluid levels.
  • Maintained accurate records of daily transactions and revenue from plant, topsoil, and beauty bark sales.
  • Mixed soil components according to specific recipes tailored for various plant types.
  • Ensured compliance with safety regulations when handling hazardous materials like pesticides and fertilizers.

Education

High School Diploma -

Enumclaw High School
Enumclaw

Skills

  • Basic computer skills including Excel, Word, Karmak, Paylocity, DSI, Paccar, Cat ET, and Cummins Insite
  • Performing preventative maintenance, diagnostic and repairs to heavy equipment, trucks and trailers
  • Operating heavy equipment, tractors, forklifts, loaders, cranes, excavators
  • Driving class 8, medium-duty, light-duty vehicles
  • Using hand, electric and air tools
  • Operation of gas mowers, edgers and trimmers
  • Customer relationship building and management
  • Team leadership
  • Fleet management
  • Operations management
  • Performance monitoring

Accomplishments

  • Awarded Paclease Service Manager of the year in 2003 out of US, Canada & Mexico.

Certification

  • Class A CDL with double and triple endorsement.
  • Technician training certificates available upon request.

Timeline

Service Manager

Paclease / Dobbs Peterbilt
11.2019 - 11.2023

Operations Manager

Paclease / Dobbs Peterbilt
07.2017 - 11.2019

Warranty Administrator

GWP Peterbilt
08.2012 - 07.2017

Regional Service Manager

Western Pacific Leasing / Western Peterbilt
10.2001 - 06.2011

Paclease Mechanic / Foreman

Western Pacific Leasing / Western Peterbilt
04.1998 - 10.2001

Graveyard Lead Mechanic

Rollins Truck Leasing
02.1994 - 10.1998

Park Maintenance

Enumclaw Landscape & Maint / Enumclaw Nursery
05.1988 - 02.1994

High School Diploma -

Enumclaw High School

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