DAVID NEWMAN
COLUMBIA
Summary
IT Systems Administrator with extensive experience in managing and optimizing server environments. Expertise in identifying system vulnerabilities and implementing security measures to enhance protection. Achievements include streamlining processes, improving system performance, and minimizing downtime. Consistent track record of delivering high-quality support and solutions that boost operational efficiency.
Overview
29
29
years of professional experience
Work History
Operations Support Engineer
INKY
College Park
10.2020 - 07.2023
- Experience in providing technical support for complex software applications, troubleshooting issues, performing root cause analysis, monitoring network issues, alerting the correct technicians handling customer calls, and implementing solutions.
Systems Administrator
Colombo Bank
Rockville
01.2008 - 10.2018
- Manage the daily needs of the Information Technology Department for staff, headquarters and branches.
- Adhere to bank policies and work towards organizational goals.
- Ensure proper functioning of all IT equipment including computer hardware/software, phones, copiers, scanners, etc.
- Research and identify IT solutions, within budget.
- Password and File security using Group Policy Manager and other 3rd party products.
- Submit IT purchase requests.
- Perform project management tasks in support of system conversions.
- Update and troubleshoot all computer equipment as needed.
- Utilize information systems and best practices to increase efficiency.
- Maintain current industry information and knowledge.
Technical Support Specialist
Washington Federal Telephone Credit Union
Kensington
01.2006 - 01.2008
- Analyzed and evaluated IT system functions.
- Provided assistance to end-users.
- Ensured functioning of critical systems.
- Performed troubleshooting for computer hardware and software.
IT Manager
IEP/MPG
Laurel
09.2005 - 10.2006
- Managed and maintained network and exchange systems.
- Assisted in and advised on the development and planning for the expanded area wiring for the organization.
- Identified security weaknesses and reorganized systems for control and management of computing infrastructure.
- Modified and debugged automated time.
Systems Administrator
Columbia Association
Columbia
01.1995 - 09.2005
- Supported IT systems including super minicomputer system (an old PRIME mainframe), local area network (IBM blade servers), data communications network, critical systems, networked and non-networked personal computers and voice communications systems.
- Provided on-call support for systems and facilities after regular business hours.
- Maintained inventory of computer spare parts and consumables.
Education
Associate - Computer Science
Howard County Community College
Columbia, MD02.2002
Skills
- Network troubleshooting and system maintenance
- Hardware configuration and installation
- Security management and protocols
- Virtualization technologies and cloud solutions
- IT asset management and compliance auditing
- Incident response and disaster recovery
- Process improvement and automation tools
- Vendor management and relationship building
- Problem solving and critical thinking
- Effective communication and team collaboration
- Load balancing and network monitoring
- Windows administration and operating systems
- Application support and desktop troubleshooting
- Remote access solutions and VPN configuration
- Database administration and patch management
- Firewall administration and security auditing
- Active directory and group policy management
- User training and technical support
- Mobile device management and VoIP systems
Timeline
Operations Support Engineer
INKY
10.2020 - 07.2023
Systems Administrator
Colombo Bank
01.2008 - 10.2018
Technical Support Specialist
Washington Federal Telephone Credit Union
01.2006 - 01.2008
IT Manager
IEP/MPG
09.2005 - 10.2006
Systems Administrator
Columbia Association
01.1995 - 09.2005
Associate - Computer Science
Howard County Community College
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