David Nguttu

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval

Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization

Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime

Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan

Evaluates needs and makes recommendation for shop tooling and equipment requirements

Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process

Responsible for Parts Inventory management, policies and procedures

Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work

Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements

Ensure Employee compliance with Safety and EPA regulations and requirements

Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction

Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets

Responsible for the customer bill back process to include identification, review and approval of bill back opportunities

Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity

Ensure data integrity in the Shop Management Online system

• Organized ongoing maintenance schedules to boost system performance.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Managed employee scheduling, payroll and data collection to maximize project outcomes.
• Documented equipment transfers and sales details for accurate record keeping.
• Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Provided all drivers with pertinent safety materials regarding rules and regulations.
• Suggested actionable improvements to increase efficiency and reduce expenses.
• Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
• Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.

• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established team priorities, maintained schedules and monitored performance.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Launched quality assurance practices for each phase of development
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.