David Nguyen
CORAL SPRINGS,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Shipping Supervisor
Meat N' Bone
CORAL SPRINGS, FL
04.2020 - Current
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Collaborated with cross-functional teams such as sales and marketing departments on projects related to product launches or promotions.
- Implemented quality assurance processes for verifying accuracy of shipments prior to departure.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
- Informed upper management or department heads of items loaded or problems encountered.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Assessed job sites to determine work needed.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Monitored workers and reviewed completed work for proper performance.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Created and sent price quotes to potential customers.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Held staff meetings to share project information and address specific issues.
- Directed and managed shipping team of 6 staff, delivering continuous training to improve employees' skills.
- Reviewed invoices from third party providers before submitting payments.
- Created monthly reports on shipping activities for management review.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Analyzed data from customer feedback surveys to determine areas needing improvement in the shipping department.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
- Completed or assisted with difficult or skilled tasks.
- Conducted regular audits of inventory levels stored in warehouses to ensure accuracy.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Developed inventory control systems to track incoming and outgoing shipments.
- Presented and explained work orders to team.
- Inspected equipment for wear, specifications adherence and issues.
- Prepared and led staff training and instruction.
- Worked with cross-functional teams to achieve goals.
- Leveraged Excel skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Computer Technician
Nguyen IT
CORAL SPRINGS, FL
02.2015 - 03.2020
- Assessed and identified issues and quickly resolved to restore functionality.
- Installed new systems and components according to service orders and manufacturer instructions.
- Provided technical support for client inquiries via telephone and email.
- Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
- Monitored installations to maintain compliance with local codes and industry best practices.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Trained users to operate and manage hardware and software.
- Diagnosed and determined system issues to route for repair.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Offered repair or service options to help customers make decisions.
- Called and consulted with clients regarding equipment details, needs and problems.
- Assessed customer needs and provided advice on appropriate products or services.
- Transported and installed machines to to new sites.
- Acted as single point of contact for customers during technical faults and security-related events.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Performed basic network troubleshooting and maintenance activities.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Upgraded computers with new hardware components like processors, RAMs.
- Configured network settings as per customer requirements.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Managed inventory of parts and supplies for repair services.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Table Games Dealer
Seminole Hard Rock Casino
Hollywood, FL
01.2018 - 03.2018
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Maintained a positive attitude and professional demeanor during shifts.
- Monitored patrons for signs of cheating or disruptive behavior.
- Fostered an entertaining environment by engaging guests in conversation.
- Observed gamblers to identify marking, switching and counting cards.
- Ensured all gaming equipment was in working order before beginning a shift.
- Answered questions from patrons regarding house rules or gaming regulations.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Performed functional game duties quickly by efficiently handling money and chips.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Collected losing bets and paid out winnings promptly and accurately.
- Adhered to established policies and procedures while dealing at tables.
- Communicated effectively with other members of the table games staff team.
- Responded quickly and appropriately to any disputes that arose between players.
- Assisted new players with understanding game rules and procedures.
- Provided friendly customer service to guests at the casino table games area.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Understood and followed oral and written directions.
Education
Master of IT - Information Technology
FCC
Florida08-2017
High School Diploma -
Coral Glades High School
Coral Springs, FL06-2015
Skills
- Supply Chain Distribution
- Warehouse Oversight
- Warehouse Management
- ERP Software Proficiency
- Logistics Coordination
- Production Planning
- Creating Workflows
- Safety and Compliance
- Staff Supervision
- Logistics Oversight
- Load Planning
- Logistics Management
- Staff Management
- Shipping Procedures
- Order Fulfillment
- Stock Control
- Stress Tolerance
- Strong Mathematical Skills
- Excellent Customer Service
- Guest Service
- Currency Exchange
- Payout Procedures
- Fraud Detection
- Conflict Mediation
- Data Management
- Customer Relations
- Software Installation
- Computer Configurations
- Attention to Detail
- Problem Replication
- System Upgrades
- Hardware Configuration
- Customer Service
- Remote Support
- Help Desk Assistance
- Printers and Peripherals Installation
- IT Security Management
- Software Feature Demonstrations
- Performance Optimization
- Analytical Thinking
- Inventory Management
- Training Abilities
- Relationship Building
- Telephone Etiquette
- Valid Driver's License
- Hardware Installation
- Work Integrity
Languages
English
Full Professional
Vietnamese
Limited
Affiliations
- My typing speed ranges from 70 to 80 words per minute, and I maintain an accuracy rate of 98 percent consistently.
- When I was 14 years old, I successfully assembled my very first computer.
References
References available upon request.
Timeline
Shipping Supervisor
Meat N' Bone
04.2020 - Current
Table Games Dealer
Seminole Hard Rock Casino
01.2018 - 03.2018
Computer Technician
Nguyen IT
02.2015 - 03.2020
Master of IT - Information Technology
FCC
High School Diploma -
Coral Glades High School
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