David Nguyen
Chantilly,VA
Summary
Experienced technical support specialist with a proven track record in customer service and comprehensive helpdesk support for computers and software. Skilled in effective communication and engaging customers by quickly identifying issues and streamlining steps to efficiently resolve technical problems. Adept at utilizing strong problem-solving abilities to deliver exceptional support and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Software Developer Intern
Dewberry
06.2022 - 10.2022
- • Collaborated in comprehensive lifecycle of software development, contributing to the design, development, testing, and debugging of software programs for both system enhancements and new projects.
- • Spearheaded the design, development, and implementation of software applications aligned with business requirements, ensuring the delivery of high-quality code, scalability, and optimal performance.
Junior Park Ranger
Nova Parks
08.2021 - 01.2022
- Increased visitor satisfaction by promptly addressing complaints and providing exceptional customer service at park facilities.
Delivery Driver
Papa John International
04.2020 - 09.2020
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Bachelor of Science - Cybersecurity
George Mason University
Fairfax, VA05.2026
Associate of Science - Information Technology
Northern Virginia Community College
Annandale, VA12.2022
Skills
- Desktop support
- Customer Service
- Software debugging
- Network security
- Technical Troubleshooting
- Operation systems
- Networking
- Coding
- Attention to Detail
- Problem-Solving
- Software Design
- Multitasking
- Time Management
Timeline
Software Developer Intern
Dewberry
06.2022 - 10.2022
Junior Park Ranger
Nova Parks
08.2021 - 01.2022
Delivery Driver
Papa John International
04.2020 - 09.2020
Bachelor of Science - Cybersecurity
George Mason University
Associate of Science - Information Technology
Northern Virginia Community College
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