Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Nguyen

Fairfax,VA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help desk support specialist

Patriot LLC
Ashburn, VA
06.2024 - Current
  • Supplied effective issue resolution through responsive 4 P's customer service and troubleshooting processes
  • Investigated ACE login challenges, resulting in a 25% reduction in login-related ticket statistics
  • Analyzed and rectified complex hardware-related issues following Microsoft 360 technical guidelines

Help desk Intern

Dewberry
Fairfax, VA
08.2019 - 12.2022
  • Reengineered and optimized more than 300 laptop devices, ensuring successful deployment to end-users
  • Enhanced operational efficiency by partnering with service desk to expertly configure and reimage laptops and devices for employees
  • Streamlined the reception and management of incoming support tickets and requests through various channels, ensuring swift resolution and comprehensive documentation

Software developer Intern

Leidos
Chantilly, VA
06.2022 - 10.2022
  • Collaborated in the comprehensive lifecycle of software development, contributing to the design, development, testing, and debugging of software programs for both system enhancements and new projects
  • Spearheaded the design, development, and implementation of software applications aligned with business requirements, ensuring the delivery of high-quality code, scalability, and optimal performance

Junior Ranger

Nova Parks
Ashburn, VA
07.2021 - 11.2021
  • Patrols parks in Nova parks vehicles or on foot to ensure safety and security of park visitors and Nova parks ground, buildings, and buildings, and equipment

Education

Bachelor of Science - Information technology

George Mason University
Fairfax, VA
12.2026

Associate degree - information technology

Northern Virginia Community College
Sterling, VA
12.2022

Skills

  • Technical troubleshooting
  • Help desk support
  • Deploy the software package
  • Remote user support
  • Routing
  • Switching protocols
  • Customer service
  • Operating systems
  • Network troubleshooting

Certification

  • CompTIA Security+
  • CompTIA Pentest+

Timeline

Help desk support specialist

Patriot LLC
06.2024 - Current

Software developer Intern

Leidos
06.2022 - 10.2022

Junior Ranger

Nova Parks
07.2021 - 11.2021

Help desk Intern

Dewberry
08.2019 - 12.2022

Bachelor of Science - Information technology

George Mason University

Associate degree - information technology

Northern Virginia Community College

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David Nguyen