Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DAVID NGUYEN

PORTLAND,OR

Summary

Dynamic automotive professional with 27 years of experience, including leadership roles at Tigard Brake Force. Proven track record in training over 100 technicians and achieving significant revenue growth. Expert in custom vehicle modifications and strategic decision-making, fostering team collaboration and operational efficiency in high-pressure environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant Manager and Head Service Writer

Tigard Brake Force
04.2024 - Current
  • Manage the day to day operations
  • All sales and interactions with customers
  • Appointment scheduling and customer relations.
  • Technician and service writer training.
  • oversee monthly internship for mechanics working with PCC Sylvania campus mechanical program
  • Help assist mechanics on hard vehicle diagnosis
  • Assist mechanic team on mechanical repairs when shop is backed up.

Shop Manager/Service Writer

Crown Motors
05.2023 - 04.2024
  • Shop Manager
  • Service Writer
  • Managing a team of 7 mechanics and wrote orders for all vehicle and customers
  • Worked with dozens of different supplemental warranty claims
  • Oversaw all sales and work load and scheduling
  • All Parts ordering, delegating and scheduling all vehicle repairs and employee schedules
  • Head of marketing to draw business in to a low traffic location
  • Managed all purchased vehicle inspection and preparing vehicles for dealership to be ready for the sales floor.

Owner and Operator

Northwest Brakes & Undercar
05.2015 - 04.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

HorspowerFreaks

2007-2013
03.2007 - 05.2013
  • Sales Manager
  • 2008 received award from Forbes 500 magazine for 256 fastest growing company in the US.
  • Company did 1.6 million a year when I arrived in 2007 and by 2011. Company sales rose to an annual revenue of 11.8 million a year.
  • Promotes to Director of operations in 2009. While still leading the sales team of 6 members and overseeing and managing the shop and engineering department.
  • Overseeing new product engineering and design.
  • Head of marketing team and company spokesperson
  • Planning racing events and sponsorship events for promotion.
  • Planned 13yrs of Sema show event. Vehicle builds and engineered products for national and international product sales.
  • Planned annual Bimmerfest events for 7yrs
  • Planned annual Mfest event in Las Vegas for 7yrs.
  • Company built and was featured in 13 cover article magazines in 18 months.

PERFORMANCE MECHANIC AND TUNER

GROUND ZERO MOTORSPORTS
05.1996 - 06.2003
  • Head Mechanic specializing in custom race car builds.
  • Engineering and fabricating race components. Such as turbo exhaust manifolds. Custom exhaust systems.
  • Dyno tuned race vehicles for optimal performance using Dyno Jet.
  • High end internal and external engine building.
  • Full mechanical install from Engines, transmissions, performance swaps, suspension.
  • Custom suspension tuning and corner balancing.
  • Overseeing sponsorship marketing
  • Sales and consultation on custom race builds.

Education

High School Diploma -

Madison High School
Portland, Oregon
06-2008

Skills

  • ASE Master mechanic 2008-2022 (have not renewed)
  • Certification in Cad software disign and CNC machine operation and set up
  • Full time mechanic for 27yrs
  • Have trained over 100 technicians and dozens of service writers in my career
  • Mechanically fluent in all vehicle years, makes and models Gas, electric and diesel
  • Fluent in custom vehicle modifications and tuning
  • Well Versed in custom lift systems and suspension components
  • Money handling
  • Team leadership, I believe and leading by example
  • Strategical Decision-making skills
  • Time management skills with the ability to operate in high stress, fast pace environment while maintaining the highest level of efficiency
  • Extremely detailed oriented and goal motivated
  • Type 140 words per minute with 97% accuracy

Certification

  • CPM - Certified Professional Manager
  • Certified ASE Master Mechanic

Languages

English
Native or Bilingual
Vietnamese
Full Professional

Timeline

Assistant Manager and Head Service Writer

Tigard Brake Force
04.2024 - Current

Shop Manager/Service Writer

Crown Motors
05.2023 - 04.2024

Owner and Operator

Northwest Brakes & Undercar
05.2015 - 04.2023

HorspowerFreaks

2007-2013
03.2007 - 05.2013

PERFORMANCE MECHANIC AND TUNER

GROUND ZERO MOTORSPORTS
05.1996 - 06.2003

High School Diploma -

Madison High School

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