Summary
Overview
Work History
Education
Skills
Languages
Timeline
David Ni

David Ni

Bowling Green,KY

Summary

A reliable professional with a solid background in customer service, thanks to growing up in my parents’ small-town restaurant. Fluent in Chinese, my primary language, which comes in handy for connecting with diverse folks. Known for handling various customer needs with ease and always aiming for top-notch satisfaction.

Overview

15
15
years of professional experience

Work History

Barista

Chris Ren
07.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Barista

Von Silaha
08.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Controlled line and crowd with quick, efficient service.

Assembly Line Worker

General Motors Co
07.2023 - 08.2023
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

Full Case Order Selector

Dollar General Warehouse
06.2023 - 07.2023
  • Enhanced order accuracy by diligently selecting products according to specific customer requirements.
  • Improved order fulfillment speed through efficient navigation of warehouse aisles and accurate product identification.
  • Maximized warehouse space utilization by organizing and stacking products with attention to weight, size, and type.
  • Maintained a safe working environment by adhering to safety protocols and operating equipment responsibly.

Wait Staff Member

Zhou Ni
03.2009 - 05.2022
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.

Education

Information Technology

Western Kentucky University, Bowling Green, KY

Technical supports

Electronic management

Software and hardware interaction

Skills

  • Up-selling
  • Espresso machine operation
  • Food Preparation
  • Cash Handling
  • Opening and closing duties
  • Cash Register Operation
  • Fluent in Language
  • Active listener
  • Retail Management
  • Safe Food Handling
  • Order Taking

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Barista - Chris Ren
07.2023 - Current
Assembly Line Worker - General Motors Co
07.2023 - 08.2023
Full Case Order Selector - Dollar General Warehouse
06.2023 - 07.2023
Barista - Von Silaha
08.2022 - Current
Wait Staff Member - Zhou Ni
03.2009 - 05.2022
Western Kentucky University - , Information Technology
David Ni