David Nicholson
Tega Cay,SC
Summary
Dynamic District Manager excelling in results driven operational management and client relationship building. Achieved a remarkable reduction in employee turnover to 8.2% while overseeing $78M in managed volume. Proven expertise in budgeting and strategic planning, driving exceptional financial performance and employee engagement across diverse healthcare environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
District Manager
Aramark Healthcare
10.2021 - Current
- Regional district healthcare operations management for food and facilities services in acute healthcare organizations.
- Total Managed Volume for district of 78M in Virginia, North Carolina, South Carolina, and Florida.
- Develop district annual operational budgets and capital investments including retail brands Subway, Starbucks, and Panera Bread.
- Lead and develop a diverse management leadership team with a focus on client relationships and satisfaction, employee satisfaction and retention, and program execution including KPI target achievement.
- Engaged in regional sales processes, strategic account planning, and site surveys for new business growth.
District Manager
Cura Hospitality/Elior North America
04.2018 - 10.2021
- Management of multi-unit communities with total managed volume of $32M, short term rehabilitation, memory care, healthcare, and independent living nutrition services.
- Resident centered service and focus on food quality, program implementation, resident and employee satisfaction, employee retention, and financial performance.
- Develop district annual budgets for labor, expense, and capital investments.
- Assist in sales processes, strategic account planning and site surveys for potential new business.
- Expanded regional growth by $10M TMV through region leadership development and elevating team performance.
General Manager – Carolinas Healthcare System Pineville
Sodexo
Charlotte, NC
04.2017 - 04.2018
- Management of 350-bed system community hospital’s dietary services department with a strong focus on quality of care, patient satisfaction, and financial performance.
- Collaborate with Facilities Management Group on department renovations, project management and construction planning.
- Manage department financial performance, patient satisfaction, employee satisfaction, and retail revenues of $3.2M.
- Emergency management leadership for disaster readiness, policies, procedure, and execution.
General Manager Multi-Site CHS Northeast, CHS Northeast Rehabilitation, Cleveland Pines LTC
Aramark Healthcare Management Services
, NC
11.2013 - 04.2017
- Management of multi-site facilities with $7M TMV. A high-volume teaching system hospital, rehabilitation hospital, and long-term care facility’s dietary services departments.
- A strategic focus on food production, patient and employee safety, patient satisfaction, employee engagement, labor productivity and financial performance.
- Manage and develop operations, and capital expenditure budgets for multi-unit system.
- Develop Aramark and community partnership plans with executive leadership for a large community teaching and healing garden construction project.
- Aramark Certified START leadership onboarding trainer and mentor.
General Manager - Advocate Lutheran General Hospital, and LGH Children’s Hospital
Aramark Healthcare Management Services
Park Ridge, IL
03.2009 - 11.2013
- Management of 770 bed system community and children’s hospital’s dietary services department with a focus on quality of care, patient satisfaction, financial performance, and employee engagement.
- Developed annual operations, and capital expenditure budgets.
- Managed annual $4.6M retail revenues, catering and vending foodservice operations with high volume production.
- Planned, developed, and implemented full room service transition feeding two thousand patients daily.
- Excellent client, internal and external customer relations. Reduced associate turnover from 36% to 8.2% after twelve months. Associate satisfaction increased from 6% overall to 91% within eighteen months.
- Lead team of Environmental Services to strategically transition leadership team and new program implementation.
Director Food & Nutrition Services – Rockford Memorial Hospital
Aramark Healthcare Management Services
Rockford, IL
11.2005 - 03.2009
- Management of 340 bed community hospital dietary services department with a strong focus on quality of care, patient satisfaction, and financial performance.
- Managed and developed operations, and capital expenditure budgets totaling $5.7 million dollars. Payroll and staffing of Aramark onsite management team, clinical dieticians, supervisors, and eighty-five associates.
- Managed annual $2.4M retail revenues, catering and vending foodservice operations with high volume production.
- Reduced associate turnover from 24% to 9% after twelve months.
- Room service implementation and long-term strategic planning.
- Developed new vending program for Rockford Health to increase revenues by $300,000 annually.
Director Food & Nutrition Services – Luther Village
HDS Services
Arlington Heights, IL
08.2000 - 11.2005
- Responsibility of all food service operations and quality standards for multiple dining venues in an upscale retirement community with one thousand residents.
- Department fiscal management with $5.6M TMV.
- Coordinated and supervised unit personnel in production, quality, cost controls, employee culinary training, sanitation HACCP procedures and safety standards.
- Operated quarterly cooking demonstrations for residents with special themes, recipes, and preparation methods.
Executive Chef – Luther Village
HDS Services
Arlington Heights, IL
10.1997 - 08.2000
- Kitchen staff hiring, culinary training development and techniques, purchasing, inventory and food cost control, food production schedules, recipe development and pastry work.
Education
AAS - Industrial Mechanical Engineering
Triton College
River Grove, ILAAS - Culinary Arts
Culinary Arts - Cooking and Hospitality Institute Chicago-Cordon Bleu
Chicago, ILAAS - Computer Aided Design Engineering
Triton College
River Grove, ILSkills
- Operational management
- Budgeting and financial planning
- Sales strategy development
- Client relationship management
- Employee retention strategies
- Project management
- KPI monitoring
Accomplishments
- Executed and launched a new room service model for a 800-bed teaching hospital while reducing expenses, increasing productivity benchmark metrics, and patient satisfaction scores to top quartile.
- Developed new hospitality and culinary campaigns by integrating local vendors, farmers markets and onsite community gardens to promote healthy eating, education, and wellness.
- Aramark International Guest Chef traveling to Seoul, South Korea for VIP and client events highlighting Chicago based local menu ingredients and culinary culture.
Certification
- Serve Safe
Timeline
District Manager
Aramark Healthcare
10.2021 - Current
District Manager
Cura Hospitality/Elior North America
04.2018 - 10.2021
General Manager – Carolinas Healthcare System Pineville
Sodexo
04.2017 - 04.2018
General Manager Multi-Site CHS Northeast, CHS Northeast Rehabilitation, Cleveland Pines LTC
Aramark Healthcare Management Services
11.2013 - 04.2017
General Manager - Advocate Lutheran General Hospital, and LGH Children’s Hospital
Aramark Healthcare Management Services
03.2009 - 11.2013
Director Food & Nutrition Services – Rockford Memorial Hospital
Aramark Healthcare Management Services
11.2005 - 03.2009
Director Food & Nutrition Services – Luther Village
HDS Services
08.2000 - 11.2005
Executive Chef – Luther Village
HDS Services
10.1997 - 08.2000
AAS - Industrial Mechanical Engineering
Triton College
AAS - Culinary Arts
Culinary Arts - Cooking and Hospitality Institute Chicago-Cordon Bleu
AAS - Computer Aided Design Engineering
Triton College
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