David Nino
Orlando
Summary
Field Technician with over 5 years of experience and expertise in customer service, sales, data entry, leadership, and construction.
Overview
12
12
years of professional experience
Work History
Customer Sales Representative
SiteOne Landscape Supply Inc.
04.2025 - Current
- Built strong relationships with all types of clients through attentive service, leading to repeated business and referrals.
- Emphasized product specifications to meet customer needs and to ensure the best results for their projects.
- Increased satisfaction by addressing and resolving order issues promptly and professionally.
- Collaborated with warehouse colleagues,management, and other branches to meet customer expectations.
- Managed high level accounts to address any issues they may have had related to product availability or shipment delays.
- Described product highlights and benefits to help guide purchasing decisions with agronomics,pest control,drainage,lighting, and general material.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Pulled and prepared inventory orders for customer pick up or delivery in a timely manner.
- Assisted with merchandising product, managing showroom inventory,warehouse inventory and other store tasks while maintaining a safe working environment.
ELECTRICIAN HELPER
Javi Electric LLC
03.2020 - Current
- Worked under Master Electrician conducting installations and repairs of electrical components in residential and commercial properties.
- Learned to read and comprehend schematic drawings, also used for troubleshooting and verification.
- Assisted Master technician with all jobs to include cutting, bending, and running conduit.
- Trimming equipment for residential and commercial space.
- Conducting pickups and deliveries for materials.
- Assembled new parts for installation
- Proficient in multi-meter use and oscilloscopes.
Technical Safety Services
Southeast Field Support Services
07.2024 - 03.2025
- Packaged and mailed damaged or expired equipment to vendors for repair and re-calibration.
- Monitored equipment physical location, usage, condition, and expiration date for financial and service planning by utilizing CRM software.
- Collected calibration certifications and service reports for all equipment mailed back from vendors, entered post-service data into system, and forwarded documents to internal lab for official upload.
- Created different warehouse staging areas to separate equipment according to its status such as active, expired, damaged and on hold.
- Labeled equipment with calibration stickers for accurate identification and tracking.
- Ensured each technician had the required equipment, tools and necessary supplies to perform services.
- Implemented a sign-in and sign-out process for technicians to track assigned equipment, ensure accountability and to advocate timely returns.
- Replenished used media, parts, and supplies by performing routine cycle counts and making necessary purchases when needed to for up-to-date inventory stock.
- Provided ongoing communication on new depot procedures and safety practices to office members and technicians.
- Inspected all incoming parts and media deliveries to adhere to company policies and audit requirements.
- Assisted Field Coordinators by sending out quote requests involving material and parts required for client service orders.
- Created Purchase Orders for Field Coordinators, monitored the deliveries to job sites while keeping a record of invoices to ensure the company meets vendor payment due dates.
- Established and maintained positive relationships with preferred vendors.
Service Technician Apprentice
EMERALD PLUMBING
04.2022 - 03.2024
- Diagnosed common and diverse problems related to water lines and drainage systems.
- Advised clients of options for solutions, then provided cost estimates to close sale.
- Assembled new parts for installation
- Repaired and replaced fixtures, lines and pipes using all necessary tools, materials, and applicants to assure proper installation and accurate adherence to residential codes.
- Assisted with Water Heater removals, replacements, and repairs.
- Assisted with camera inspections for drainage sewer lines.
- Addressed plumbing emergencies affecting drainage lines with hydro jetters and drain snake machines.
- Documented estimates and invoices in writing and also logged information via company phone.
- Collected final payments with clients, verifying all information is correct prior to sharing final invoice copies.
Medical Banking Specialist
FURTHER
11.2019 - 11.2022
- Answering inbound calls and conducting outbound calls to assist members from different health plan partners and employers nationwide.
- Educating potential members on list of plans available to them and how each account type works.
- Explaining the differences between each heath care financial plan that is offered and how it can be managed by them according to their criteria.
- Advising members of each feature that is built into the plan to best meet their needs for saving, spending, and investing.
- Collaborating with other departments to process claims, adjustments, payments, and reimbursements while adhering to the IRS guidelines and employer sponsored plan settings.
- Following up with existing members, providers, and health insurance companies in a timely matter to obtain required information for an expedited twenty-four-to-forty-eight-hour solution to the member’s case.
- Monitoring internal communications and market changes to ensure I am sharing accurate information and every new feature to better manage their accounts.
- Following all requirements by noting procedure updates, viewing any system changes, utilizing internal resources during everyday tasks, and accessing training materials for development.
Senior Executive Manager
BOOKING.COM CALL CENTER
02.2015 - 03.2016
- Conducting and overtaking escalated calls for further assistance and to find solutions for guests as well as hotel owners in complaints or needs within website errors, active booking complaints or extranet errors.
- Individually or teaming with colleagues to handle hotel mass cases factored from hotel closures, over-bookings, system issues, and financial errors. Organizing mass cases by creating spreadsheets, entering all cases, logging the status of each case daily and attending each case per its priority level.
- Finding a solution in time sensitive periods for every case depending on situation type or outcome from negotiation with hotel.
Bilingual Accommodation Specialist
BOOKING.COM CALL CENTER
05.2013 - 02.2015
- Responding to all guest inquiries, making detailed modifications, forwarding requests, add-ons, observing and resolving complaints in a timely matter.
- Performing daily hotel system troubleshooting, audits for global hotel partners in their web page on the website for how they can amend their system, with respect to supply guidance, conducting daily/weekly/monthly rates, availability checks, explaining current website specials, website promotions, and increasing sales opportunities.
- Leader for BOOKING.COM DNA CUSTOMER SERVICE TRAINING WORKSHOP 2014 Amsterdam, Netherlands.
Education
Osceola High School
01.2011
Skills
- Fluent in English, Spanish, and Portuguese
- Microsoft Office Pro (All Programs)
- Natural Team Leader
- Basic Wire and Pipe Maintenance
- Superior Verbal and Written Communication Skills
- Training and Development
- Basic Hand Tools and Power Tools
- Exceptional Attention to Detail
- Calm Under Pressure
- Comprehension of Networking Concepts
- Problem Solving Skills
Timeline
Customer Sales Representative
SiteOne Landscape Supply Inc.
04.2025 - Current
Technical Safety Services
Southeast Field Support Services
07.2024 - 03.2025
Service Technician Apprentice
EMERALD PLUMBING
04.2022 - 03.2024
ELECTRICIAN HELPER
Javi Electric LLC
03.2020 - Current
Medical Banking Specialist
FURTHER
11.2019 - 11.2022
Senior Executive Manager
BOOKING.COM CALL CENTER
02.2015 - 03.2016
Bilingual Accommodation Specialist
BOOKING.COM CALL CENTER
05.2013 - 02.2015
Osceola High School
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