David Nix

Lead a team of 14 Engineers performing technical fulfillment, service assurance, obsolescence activities, and WiFi Engineering with over $1M in WiFi YTD revenue and a total of $235.6 Million for CB overall.

• Dedicated People Leader. Developed and promoted 25 engineers the past 7 years.
• Innovated tools and processes for Southeast Region to provide notifications for failures and improved overall responses for Nokia Fallouts, xPMR Circuit Fallouts, and faster outage notices.
• Lead SER TSO (Technical Support Operations) to the lowest fallout reporting across the Enterprise.
• Able to increase team productivity and collaboration via 100% remote/virtual environments.
• Mentored two Engineers in Operations in the development of both NEON and RingHealth, which let them to the U.S. Patent No. 11,303,529.

Responsible for the design and implementation of all complex CB Services in the Southeast Region. Also accountable and shared on-call rotation for service assurances of all services. Additional stretch assignments given were:

• The alignment of CB processes and roles for Role Adoption standards.
• Implementation of Engineering workflows in OPTIX
• Designed and implemented several large RFP wins for Cox Business in SER.

Responsible of complex commercial services installed over fiber and HFC. Accountable for the service assurance of the CB Metro Core and PON network at this time including customer services.

• Implemented first merged service, Converged Access, for Commercial Services.
• Deployed and maintained the first GPON platform in both Baton Rouge and Lafayette markets.

Responsible of the installation of residential video, data, and voice services. Also accountable of service assurance of these residential services from the customer's residence up to the nearest line amp in the coaxial plant.