Cathy Norberg
Golva
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
Work History
Retail Sales Associate Manager
Theodore Roosevelt Medora Foundation
2022.05 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Assisted with ticket sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Listened to customer needs and desires to identify and recommend optimal products.
Activities Director
Wibaux County Nursing Home
2015.07 - 2021.04
- Engaged residents through events, small groups and personal attention.
- Scheduled movies, entertainment and other special events.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Evaluated supplies and requested purchases to meet activity plans.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Maintained master calendar and relevant records.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Developed and lead intergenerational activities to encourage mental agility of patients.
Retail Store Manager
Transfers Unlimited
2009.04 - 2015.06
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Resolved customer service issues promptly.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Submitted orders for new inventory.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Examined merchandise to verify correct pricing and attractive displays.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Certified Nursing Assistant
Warroad Care Center
2008.03 - 2009.08
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Retail Store Manager
Expressions Shoe Store
2001.05 - 2009.08
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Resolved customer service issues promptly.
- Submitted orders for new inventory.
- Optimized store displays and appearance via strategic merchandising.
- Examined merchandise to verify correct pricing and attractive displays.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Roseau High School
Roseau, MNAssociate of Arts - Sales, Marketing, And Management
Thief River Falls, AVTI
Thief River Falls, MN06.1986
Skills
- Enrichment program development
- Resident support
- Event planning experience
- Patient evaluations
- Organizational skills
- Activity Organization
- Inventory ordering
- Recordkeeping skills
- Staff Management
- Sales and marketing
- Sales Tracking
- Employee Motivation
- Sales Promotion
- Customer Relations
Hobbies
I enjoy camping, travel, shopping, and spending time with my family. My husband and I enjoy taking trips in our camper. We also enjoy traveling with our friends to Jamaica. We spend lots of time with our 2 grandchildren, daughter, and son-in-law. I will take any opportunity to take a quick weekend or day trip to shop. We enjoy renovating our home, it is an older home with lots of updating potential. We are in the process of renovating the inside of our camper.
Timeline
Retail Sales Associate Manager
Theodore Roosevelt Medora Foundation
2022.05 - Current
Activities Director
Wibaux County Nursing Home
2015.07 - 2021.04
Retail Store Manager
Transfers Unlimited
2009.04 - 2015.06
Certified Nursing Assistant
Warroad Care Center
2008.03 - 2009.08
Retail Store Manager
Expressions Shoe Store
2001.05 - 2009.08
High School Diploma -
Roseau High School
Associate of Arts - Sales, Marketing, And Management
Thief River Falls, AVTI
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