Summary
Overview
Work History
Education
Skills
Timeline
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David Norris

Indianapolis,IN

Summary

Dynamic professional with extensive experience at IFCO Transportation, excelling in vehicle operation and customer service. Proven track record of enhancing customer satisfaction through effective problem-solving and meticulous vehicle inspections. Adept at route planning, ensuring timely deliveries while maintaining safety compliance. Recognized for consistently achieving high customer scores and operational excellence.

Overview

29
29
years of professional experience

Work History

Driver

IFCO Transportation
Indianapolis, Ind
06.2014 - Current
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Inspected the vehicle before and after every trip to assess performance and maintenance requirements.
  • Maintained delivery schedules without compromising safety.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Completed necessary paperwork and documentation for deliveries.
  • Completed day-to-day duties accurately and efficiently.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Logged deliveries, drop-off times and special conditions in company system.

Owner/President

Norris Drywall Inc
Indianapolis, IN
05.1996 - 03.2014
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained relationships with existing clients by providing superior customer service.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted performance reviews for employees on a regular basis.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed policies and procedures for the organization.
  • Executed performance reviews to encourage improved productivity for team members.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Managed household errands and other essential duties.
  • Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
  • Negotiated contracts with vendors, suppliers and other partners.
  • Implemented quality assurance processes to ensure product excellence.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
06-1970

Skills

  • Vehicle operation
  • Route planning
  • Customer service
  • Vehicle inspection
  • Safety compliance
  • Document preparation
  • Time management
  • Problem solving
  • Technical troubleshooting

Timeline

Driver

IFCO Transportation
06.2014 - Current

Owner/President

Norris Drywall Inc
05.1996 - 03.2014

High School Diploma -

Warren Central High School

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David Norris