David Norton
Eaton,OH
Summary
Accomplished Operations Manager with a proven track record at Metal Container Corp./Anheuser Busch INC., enhancing operational efficiency and customer satisfaction through expert process improvement and P&L management. Skilled in fostering labor relations and driving significant profit growth, demonstrating a keen ability to exceed employer expectations with strategic planning and a results-driven approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
39
39
years of professional experience
Work History
Operations Manager
International Container Systems, INC.
06.2010 - 07.2024
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager of Operations
SLAC/OKL Can Line Mfg. INC.
03.2008 - 06.2010
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Improved productivity while reducing staffing and operational costs by [Number]%.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
General Manager
Formatec Tooling Systems INC.
01.1992 - 03.1998
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Introduced new methods, practices, and systems to reduce turnaround time.
Manufacturing Engineering Mgr./Operations Manager
Metal Container Corp./ Anheuser Busch Companies
11.1985 - 12.1992
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master of Science - Industrial Management
Midwest Industrial Management Association
Chicago, IL05.1980
Skills
- Performance reporting
- P&L Management
- Process Improvement
- Customer Retention
- Production
- Labor Relations
- Maintenance Planning
- Health and safety compliance
- Customer Service
- Operations Management
Bowling, Golf and Fishing
Former Professional Bowler, average golfer
Timeline
Operations Manager
International Container Systems, INC.
06.2010 - 07.2024
General Manager of Operations
SLAC/OKL Can Line Mfg. INC.
03.2008 - 06.2010
General Manager
Formatec Tooling Systems INC.
01.1992 - 03.1998
Manufacturing Engineering Mgr./Operations Manager
Metal Container Corp./ Anheuser Busch Companies
11.1985 - 12.1992
Master of Science - Industrial Management
Midwest Industrial Management Association
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