Proven leader with extensive experience at Walmart, Inc., adept at mentoring over 35 associates and driving improvements in sales and in stock management. Excelled in customer conflict resolution and executed seasonal merchandise changes effectively. Skilled in planning and executing special projects, ensuring operational excellence and safety in fast-paced retail environments.
Directly responsible for the sales, in stock, merchandising, and sales floor standards for three General Merchandise (GM) departments.
Oversees training and development of ten Seasonal and twenty five total GM associates. Responsible for providing performance feedback and accountability when needed.
Reviews and actions associate attendance exceptions and time off requests to always ensuring proper staffing.
Supervises and delegates task to GM associates to ensure compliance with sales floor and backroom processes.
Executes merchandise and floor plan changes seasonally.
Works availability reports and researches exceptions with integrity. Ensures satisfactory and timely merchandise stock.
Interacts with vendors to merchandise live plants and soil. Unload deliveries and conducts audits and inventories as needed.
Executes sales floor tasks such as stocking, setting features and zoning for Hardlines and other GM departments.
Worked in service areas such as firearm counter, paint mixing counter and fabrics cutting table.
Maintained a safe and clean sales floor in assigned departments.
Greeted and provided customer service for customers entering and exiting the front doors.
Maintained the safety and cleanliness of the stores front doors.
Acted as a deterrent for theft by providing customer service to self checkout registers, and by performing receipt checks for un bagged merchandise.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Maintained a safe working environment by following food safety guidelines and proper.
Mentoring and developing associates
Customer conflict resolution
Planning and execution of special projects