DAVID NOVICK
Plano,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 24-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Strong believer that leading from the frontline is essential in gaining the respect and buy-in of the sales team. A team will only follow a leader who has experienced their current role firsthand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Sales
CiraConnect Insurance Svcs, Inc.
03.2019 - Current
- Oversee daily activity of new business and pipeline activity.
- Fostering strong referral networks with real estate management division.
- Monitoring sales submissions and proper documentation.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Managed team of sales representatives, providing guidance, coaching and support.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
Call Center Sales Manager
All Web Leads (I/ A)
06.2019 - 01.2024
- Managed all daily activity of 55 call center representatives
- Consistently attained $2,000,000 to $3,000,000 in written premium per month
- Listened to live and recorded calls and held 1 on 1's with reps to find areas to improve
- Consistently met and exceeded given monthly, quarterly, and annual sales goals.
- Evaluated employee performance using established KPIs, providing constructive feedback to facilitate continued professional development.
- Reduced employee turnover by fostering a positive work environment and offering career advancement opportunities.
- Increased team productivity by streamlining call center operations and optimizing staff scheduling.
- Coached employees on best practices for upselling additional products or services during customer interactions.
- Oversaw daily operations of the call center, ensuring efficient workflow processes were in place to maximize productivity while minimizing downtime.
- Developed high-performing sales teams through comprehensive training programs and regular performance evaluations.
- Implemented data-driven sales techniques, analyzing key metrics to identify areas for improvement and optimize performance.
- Recruited and hired top-level talent to add value and expertise to sales department.
Agency Partner
Addison Insurance Group
12.2016 - 06.2019
- Responsible for new business production, marketing, and account management
- Training and mentoring new producers to achieve and exceed monthly sales goals
- Cultivating new and maintaining current carrier relationships
- Monitoring customer service satisfaction and claims submissions.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
- Collaborated with colleagues and support staff to maximize team efficiency.
Vice President of Sales
LegacyTexas Insurance Svcs.
03.2010 - 12.2016
- Overseeing, planning, and growing personal lines and commercial lines sales
- Expanded personal lines from 5% to 25% of agency revenue within 2 years
- Assisted agents in creating opportunities through multiple outside referral sources
- Worked closely with account managers to monitor cross-sale opportunities.
- Increased sales revenue by developing and implementing innovative sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Collaborated with cross-functional teams to drive product development and innovation, resulting in increased sales.
Education
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Pipeline Development
- Deal Closing
- Sales team training
- Sales team motivation
- Sales Coaching
- Sales software proficiency
- Sales process
- Performance Evaluations
- Sales Quota Management
Certification
- TX General Lines Property & Casualty License
- Non Resident Licensed in 45 additional states
- Life Agent Licensed
Timeline
Call Center Sales Manager
All Web Leads (I/ A)
06.2019 - 01.2024
Director of Sales
CiraConnect Insurance Svcs, Inc.
03.2019 - Current
Agency Partner
Addison Insurance Group
12.2016 - 06.2019
Vice President of Sales
LegacyTexas Insurance Svcs.
03.2010 - 12.2016
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