David Ocampo
Grand Prairie,TX
Summary
Experienced General Manager with a proven track record of success in leading stable and profitable organizations. Seeking an opportunity to contribute as a valuable team member and leverage extensive business experience to drive optimal results. Committed to delivering exceptional performance, possesses a strong ability to effectively build strong customer relations, streamline operations, and implement strategic initiatives that align with organizational goals. Dedicated, results-driven, and adaptable, poised to make a significant impact in a dynamic and challenging environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Damage Prevention Technician
USIC
02.2022 - 02.2025
- Ensured precise detection of subsurface utilities with advanced tools following safety protocols.
- Communicated effectively with customer clients and excavation crews to minimize risks of infrastructure damage.
- Guided continuous development of trainees by embedding organizational quality practices.
- Maintain cleanliness, organization, and maintenance of assigned work vehicle and all provided equipment and documents.
- Monitored team reports consistently to ensure operational efficiency and surpass client expectations.
Warehouse Technician/Inventory Specialist
McLane Company
09.2021 - 02.2022
- Accepted and validated customer orders; compared information on customer work order with purchase order to verify product accuracy and quality.
- Maintained par levels and quality control of all products by ensuring all packaging exceeds quality expectations, are properly stored based on proper temperature and rotation by expiration dates.
- Performed daily, weekly, and end of period inventory of all designated product to ensure for proper replenishment and reports discrepancies to the proper departments to find a resolution.
- Maintained cleanliness and organization of all storage and receiving areas carts assigned.
- Constantly reviewed usage reports on a period basis to maintain par levels and adjusted those levels when necessary.
- Maintained integrity and continue to look for ways to improve all areas by exceeding company standard.
Supervisor DH Coordinator (Seasonal)
UPS
06.2019 - 01.2022
- Managed day to day operations and coordinated Driver Helper position requirements.
- Assisted with customer return inventory and will call pick ups.
- Recruited and hired new personnel for open positions based on experience and interview evaluations.
- Regularly supervised a crew of 75+ Drivers and Driver Helpers.
- Created work schedules.
- Demonstrated excellent people skills in both client and employee relationships.
Level 3 Crew Chief
Loomis
02.2020 - 08.2021
- Responsible for maintaining daily accurate inventory counts and supplying customers with requested orders and services within deadline.
- Drive armoured vehicles to transport and guard money and valuables before, during, and after transit: Loads and carries bags of cash, coin, and other valuables into and from armoured van at protective service buildings, banks, ATMs, and all customer establishments.
- Responsible for maintaining detailed communication logs to verify transactions for current and past transactions with both customer and main headquarters.
- Analyse and find solutions to remedy potential hardware/software problems or issues when servicing Customer ATMs, Eco Machines, Coinstar, and Bitcoin Machines.
- Complete and adjust accordingly all daily tasks to ensure meeting all scheduled timetables to maintain customer satisfaction.
- Perform detailed vehicle safety maintenance checks before, during, and after routes.
General Manager
Chili's Bar and Grill
10.2011 - 05.2019
- Achieved consistent year-over-year restaurant sales growth of 15%.
- Delivered a 10% year-on-year growth in bottom-line earnings.
- Boosted customer retention by 30% through implementation of guest loyalty initiatives.
- Streamlined inventory management by integrating consumption trends with waste forecasting.
- Achieved a 47% decline in staff turnover throughout employment period.
- Led comprehensive management of restaurant functions.
- Delivered excellent guest services and ensure guest satisfaction.
- Designed innovative menu plans to align with customer preferences.
- Devised comprehensive marketing strategy for restaurant.
- Participated at local food events to drive brand awareness.
- Responded efficiently to customer questions and complaints to build guest relations.
- Oversaw team activities to optimize overall productivity.
- Enhanced departmental efficiency through manager training and development.
- Introduced creative plans to enhance productivity and increase revenue.
Assistant General Manager
Cheddar's Scratch Kitchen
10.2002 - 09.2011
- Supervised regular operational activities.
- Developed and implemented growth strategies.
- Trainee Managers and Team Members.
- Created and managed budgets.
- Monitored usage and waste reports to optimize inventory levels.
- Coordinated selection and onboarding of staff.
- Assessed operational efficiency and ensured adherence to set standards.
- Evaluated key metrics within financial records to identify trends.
- Investigated and evaluated prospects for advancing development.
Accounts Manager
Aaron's Sales and Leasing
09.2001 - 09.2002
- Increased customer retention rate by 5%.
- Oversaw updates for sales ledgers, purchase records, and data in spreadsheets.
- Validated correctness of financial transactions and documentation.
- Managed daily distribution and collection of mail.
- Oversaw handling of petty cash transactions to maintain accurate records.
- Maintained consistent oversight of debt collection.
- Streamlined reconciliation processes for finance accounts.
Education
Bachelor's Of Information Technology & Multimedia - Information Technology and Multimedia
ITT Technical Institute
Arlington, TX01.2003
Skills
- Time management
- Multitasking and organization
- Financial acumen
- Relationship building
- Customer relationship management
- Strategic planning
- Product and service sales
- Client acquisition
Certification
- Management ServSafe Certified
- Driver's License/DOT Certified
- Level 3 Commissioned Armed Security License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Damage Prevention Technician
USIC
02.2022 - 02.2025
Warehouse Technician/Inventory Specialist
McLane Company
09.2021 - 02.2022
Level 3 Crew Chief
Loomis
02.2020 - 08.2021
Supervisor DH Coordinator (Seasonal)
UPS
06.2019 - 01.2022
General Manager
Chili's Bar and Grill
10.2011 - 05.2019
Assistant General Manager
Cheddar's Scratch Kitchen
10.2002 - 09.2011
Accounts Manager
Aaron's Sales and Leasing
09.2001 - 09.2002
Bachelor's Of Information Technology & Multimedia - Information Technology and Multimedia
ITT Technical Institute
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