David Oddone
Sun Valley,CA
Summary
Knowledgeable customer service and sales manager with 5 years of success driving up profits and delivering outstanding customer service while greatly improving online reputation through customer testimonials.
- "David, the current manager, went the extra mile to help us select the precise items we needed for..., Made helpful recommendations, and assisted us in great savings. It was such a positive experience, we are now loyal customers... Thank you, David, for treating us like family. We highly recommend this store." - Andrea R. (Yelp, 6/12/2020)
- "David is the best employee!!!! He looked for a pair of socks I wanted for almost 10 minutes, he wouldn't give up until he found them. Dedicated employee and I will definitely come back." - Grace V. (Yelp, 10/22/2018)
- "David is great with his customers and made me feel welcomed. His hospitality is more than welcome and knows how to treat people. Thanks again David! - Rodolfo G (Yelp, 5/23/2015)
Overview
24
24
years of professional experience
Work History
General Manager
Leslie's Poolmart Inc.
La Crescenta, CA
03.2019 - Current
- Boosted sales 36%in 2019 and 38% in 2021 by effectively cultivating customer rapport and delivering superior customer service.
- Increased pool trade sales by 133% in 2021
- Increased sales ranking from #10 to # 2 among 13 locations in the district, in a 9 month period.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to a skilled team of Assistant Managers and Lead Sales Associates.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service/Sales Manager
Los Angeles Sock Market
Universal City, CA
04.2018 - 03.2019
- Increased sales 22% in 12 months.
- Monitored customer preferences to determine focus of sales efforts.
- Developed creative sales and marketing strategies to assist the sales team with reaching their targets.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Manager/Barista
Priscilla's Gourmet Coffee Tea & Gifts
Burbank, CA
11.2014 - 04.2018
- Improved annual profits by 25%.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and maintained exceptional customer service standards.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Custodial Manager
AT1 Fitness
Los Angeles, CA
11.2012 - 11.2014
- Assigned specific tasks to individual team members and evaluated performance.
- Mentored junior team members, providing guidance on proper techniques and safety.
- Helped team members use supplies in an efficient manner to achieve department objectives and reduce waste.
- Managed shift equipment and materials.
- Cleaned entire gym including bathrooms, locker rooms, and equipment.
Shift Boss/Film Technician
Color by Deluxe
Hollywood, CA
05.2006 - 08.2012
- Prioritize work orders to ensure timely delivery.
- Quality control .
- Operating professional film processor machines.
- Maintained safe work environment.
- Performed opening and closing procedures to keep operations running smoothly.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Vault Clerk
NBCUniversal
Universal City, CA
05.2003 - 04.2006
- Supported department staff by performing a wide range of clerical and administrative tasks.
- Re shelved film to maintain a neat and tidy storage area.
- Processed film and material orders .
- Maintained complete and accurate records of all library transactions.
- Heavy lifting of film cans.
- Operating lifts and electric pallet jacks.
Film Technician/Shift Boss
Technicolor
North Hollywood, CA
05.1998 - 05.2003
- Helped employees operate productively and stay on task to meet business and customer needs.
- Mentored and supported new employees to maximize team performance.
- Operating professional film processing machines and found coverage when shifts were short.
- Operating professional film processing machines.
- Maintained safe work environment.
- Knowledge of MSDS.
Education
Associate of Arts - Personal Training
Southern California Health Institute
Reseda, CA2016
High School Diploma - General Education
John Burroughs
1997
Skills
- Excellent customer service
- Goals and Performance
- Customer Relations
- Opening and closing procedures
- Sales expertise
- Maximizing Profitability
- POS systems
- Accurate money handling
- Strategic thinker
- Bank deposit procedures
Certification
- Licensed Class A CDL
- Passenger Endorsement
- Tanker
- Doubles and Triples
Timeline
General Manager
Leslie's Poolmart Inc.
03.2019 - Current
Customer Service/Sales Manager
Los Angeles Sock Market
04.2018 - 03.2019
Manager/Barista
Priscilla's Gourmet Coffee Tea & Gifts
11.2014 - 04.2018
Custodial Manager
AT1 Fitness
11.2012 - 11.2014
Shift Boss/Film Technician
Color by Deluxe
05.2006 - 08.2012
Vault Clerk
NBCUniversal
05.2003 - 04.2006
Film Technician/Shift Boss
Technicolor
05.1998 - 05.2003
Associate of Arts - Personal Training
Southern California Health Institute
High School Diploma - General Education
John Burroughs
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