David O'Hara
Malaga,WA
Summary
Proven track record in enhancing customer satisfaction and sales at The Home Depot Store through expert customer service and effective sales strategies. Skilled in product knowledge and presentations, achieving significant sales growth. Excelled in store cleanliness and product restocking, demonstrating strong organizational skills and attention to detail. Passionate about continuous professional development and achieving results.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
22
22
years of professional experience
Work History
Customer Service and Sales Associate
The Home Depot Store
02.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Production Machine Operator
CrunchPak
06.2015 - 09.2020
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
- Completed parts lubrication and other minor maintenance tasks to keep equipment running.
- Reduced downtime by monitoring machine performance and addressing any concerns promptly.
- Collected batch samples of product for quality control.
- Adhered to all applicable regulations and company policies, promoting a safe work environment at all times.
Restoration and Custom Painter Supervisor
Michael's Custom Painting and Restoration
04.2001 - 10.2014
- Achieved consistent results on a variety of substrates such as wood, metal, plastic, plaster or concrete surfaces.
- Developed unique and eye-catching designs for residential and commercial properties, increasing client referrals.
- Continuously improved skills through ongoing education and training in painting techniques, color theory, and design principles.
- Provided exceptional customer service by addressing client concerns promptly, fostering positive relationships.
- Completed detailed prep work to ensure clean surfaces for optimal paint adhesion and longevity.
- Exceeded client expectations with meticulous attention to detail in all aspects of custom painting projects.
- Managed multiple simultaneous projects while maintaining strict deadlines and quality standards.
- Mastered various painting techniques, resulting in diverse portfolio offerings for potential clients.
- Provided post-project follow-ups to maintain strong client relationships and ensure complete satisfaction with the final product.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Worked holidays and weekends depending on shifting needs of project.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
Education
Business Administration And Management
Northshore Community Collage
North Seattle, WAGED -
Lake Washington High School
Kirkland WA06-1979
Skills
- Sales strategy
- Customer service
- Product knowledge
- Sales presentations
- Store cleanliness
- Product restocking
- Client relations
- Retail management
- Customer engagement
Accomplishments
- Awarded “Employee of the Month” in 2018 out of 1,200 Employees. Received $100.00 Bonus, $100.00 gift certificate, and parking rights!
Timeline
Customer Service and Sales Associate
The Home Depot Store
02.2021 - 09.2023
Production Machine Operator
CrunchPak
06.2015 - 09.2020
Restoration and Custom Painter Supervisor
Michael's Custom Painting and Restoration
04.2001 - 10.2014
Business Administration And Management
Northshore Community Collage
GED -
Lake Washington High School
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