Skilled Desktop Support Engineer with over 20 years of experience in providing comprehensive technical support to end users in Corporate, Financia and Educational industries. Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to leverage on Microsoft cloud-based technologies to automate and efficient support.
Overview
13
13
years of professional experience
Work History
Workstation Engineer I
Westchester Community College
Valhalla, NY
11.2010 - Current
Installed, configured and maintained computer hardware, software systems, networks and peripherals.
Troubleshot complex technical problems related to hardware components, operating systems and applications.
Assessed customer needs and provided advice on appropriate products or services.
Provided technical support for client inquiries via telephone and email.
Diagnosed issues with existing computer systems and identified solutions to resolve them.
Helped developed user documentation such as instructions manuals for clients' use.
Resolved customer complaints regarding the performance of their computers or other devices.
Managed inventory of parts and supplies for repair services.
Repaired malfunctioning both desktops and laptop computers by replacing parts such as motherboards, hard drives, memory modules.
Created backup images of customers' data files onto external storage devices.
Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
Education
BS/MS of Science (Dual Degree) - /ITCybersecurity
Mercy College
Dobbs Ferry, NY
05-2016
Associate of Applied Science - Information Technology
Westchester Community College
Valhalla, NY
05-2003
Skills
Technical Reporting
System Troubleshooting
Project Estimation
Project Planning
Excellent Written/verbal communications
Knowledge with AD/Group security Policies
Microsoft cloud technologies; Azure/Office 365, MFA, Teams, One Drive, Streams
Basic knowledge with Powershell and Batch Scripting
Timeline
Workstation Engineer I
Westchester Community College
11.2010 - Current
BS/MS of Science (Dual Degree) - /ITCybersecurity
Mercy College
Associate of Applied Science - Information Technology
Senior Software Engineer / Senior Cloud Engineer / Team Lead at Vyper Logix CorpSenior Software Engineer / Senior Cloud Engineer / Team Lead at Vyper Logix Corp
POWER PLANT LEAD ENGINEER at ADNOC OFFSHORE – ABU DHABI NATIONAL OIL COMPANYPOWER PLANT LEAD ENGINEER at ADNOC OFFSHORE – ABU DHABI NATIONAL OIL COMPANY