Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Okoth

Highland Falls,United States

Summary

Skilled Desktop Support Engineer with over 20 years of experience in providing comprehensive technical support to end users in Corporate, Financia and Educational industries. Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to leverage on Microsoft cloud-based technologies to automate and efficient support.

Overview

13
13
years of professional experience

Work History

Workstation Engineer I

Westchester Community College
Valhalla, NY
11.2010 - Current
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Provided technical support for client inquiries via telephone and email.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Helped developed user documentation such as instructions manuals for clients' use.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Managed inventory of parts and supplies for repair services.
  • Repaired malfunctioning both desktops and laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Created backup images of customers' data files onto external storage devices.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.

Education

BS/MS of Science (Dual Degree) - /ITCybersecurity

Mercy College
Dobbs Ferry, NY
05-2016

Associate of Applied Science - Information Technology

Westchester Community College
Valhalla, NY
05-2003

Skills

  • Technical Reporting
  • System Troubleshooting
  • Project Estimation
  • Project Planning
  • Excellent Written/verbal communications
  • Knowledge with AD/Group security Policies
  • Microsoft cloud technologies; Azure/Office 365, MFA, Teams, One Drive, Streams
  • Basic knowledge with Powershell and Batch Scripting

Timeline

Workstation Engineer I

Westchester Community College
11.2010 - Current

BS/MS of Science (Dual Degree) - /ITCybersecurity

Mercy College

Associate of Applied Science - Information Technology

Westchester Community College
David Okoth