DAVID OLAWALE
Macon,GA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
Work History
Salesperson
TROC Global
Macon, GA
01.2023 - 12.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested accessories to complement purchase.
- Resolved customer complaints promptly and efficiently.
- Collaborated with team members to develop effective sales plans.
- Educated customers about products and services offered by the company.
- Improved overall customer purchasing experiences to promote steady revenue.
- Analyzed customer feedback to improve products and services.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed key customer relationships to increase sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Recommended changes in products and services based on customer feedback.
- Negotiated pricing contracts with customers to maximize profits.
- Trained junior sales staff on product knowledge and techniques.
Sales Associate
Staples, The Office Supply Superstore
Macon, GA
06.2021 - 11.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Ensured compliance with all safety regulations while handling hazardous materials.
Store Associate
Blessing Business Ventures
Ibadan, Oyo State, Nigeria.
07.2014 - 12.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Maintained attractive merchandise displays to maximize purchases.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Improved customer service feedback scores through outstanding service.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Addressed customer questions and concerns regarding products and services.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Demonstrated excellent customer service skills at all times.
Education
High School Diploma -
Omoladun Comprehensive College
Ibadan, Oyo State, Nigeria.11-2017
Middle Georgia State University
Macon, GASkills
- Customer Engagement
- Account Management
- Profit Generation
- Deal negotiation
- Customer care
- Prospecting
- Negotiation
- Sales process
- Relationship Building
- Sales management
- Reference selling
- Sales Presentations
- Relationship selling
- Prospecting skills
- Complaint Handling
- Product description
- Deal structuring
- Sales strategy development
- Customer Relationship Building
- Business Development
N
Languages
English
Full Professional
Yoruba
Native/ Bilingual
Timeline
Salesperson
TROC Global
01.2023 - 12.2023
Sales Associate
Staples, The Office Supply Superstore
06.2021 - 11.2023
Store Associate
Blessing Business Ventures
07.2014 - 12.2019
High School Diploma -
Omoladun Comprehensive College
Middle Georgia State University