David Olivares
Santa Ana,CA
Summary
Customer-Focused Professional experienced in fast-paced environments. Delivered high-quality results under pressure through adaptability and strong interpersonal skills. Committed to enhancing customer satisfaction and driving positive outcomes.
Overview
1
1
Language
6
6
years of professional experience
Work History
Delivery Specialist
Nordstrom
Newport Beach, California
12.2024 - Current
- Packed, labeled, and staged shipments for dispatch
- Resolved delivery issues with clear customer support
- Provided training on proper handling procedures for new employees in the department.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Charged of High Volume online orders that need to be shipped out
Sales Associate
Disneyland Resort
Anaheim, California
04.2022 - Current
- Assisted guests with merchandise selections across Disneyland Resort retail locations.
- Restocked shelves and organized product displays on sales floor.
- Explained merchandise features and park-themed product details to guests.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Demonstrated product features and benefits for customers' needs.
- Handle High Volume Customers
Data Analyst
Collectors Universe
Santa Ana
06.2021 - 06.2022
- Analyzed grading and authentication data for Collectors Universe reporting.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated files and spreadsheets using office software
Cashier
TJ Maxx, TJX Companies
Tustin, California
09.2020 - 04.2022
- Handled cash, credit, and debit transactions with careful accuracy.
- Processed customer purchases using register and payment systems at TJ Maxx.
- Helped with purchases and signed customers up for rewards program.
- Assisted shoppers with returns, exchanges, and store policy questions.
Education
Nova Academy
Santa AnaSkills
- Shipment preparation
- Delivery routing
- Customer service
- Staff training
- Data entry
- Data verification
- Microsoft Excel
- Point of sale
- Product sales
- Customer relations
Languages
Spanish
Professional
Timeline
Delivery Specialist
Nordstrom
12.2024 - Current
Sales Associate
Disneyland Resort
04.2022 - Current
Data Analyst
Collectors Universe
06.2021 - 06.2022
Cashier
TJ Maxx, TJX Companies
09.2020 - 04.2022
Nova Academy