David Olivarri
Denver,CO
Summary
Quality-oriented professional with 8+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment.
Overview
7
7
years of professional experience
Work History
WAREHOUSE TEAM LEAD
Quality Custom distribution
Denver, CO
08.2019 - Current
- I am responsible for the every day Warehouse operations, making sure the every day orders and task are being fulfilled and completed in a timely manner
- I am also responsible of making sure all twenty plus trailer are loaded and dispatched on time to fulfill stores orders and deliveries for the night.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Promoted a culture of continuous improvement by encouraging feedback from team members regarding potential changes or enhancements to current processes or systems used within the warehouse setting.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Managed resource allocation and scheduling of employees.
- Boosted on-time delivery rates by closely monitoring order progress and addressing potential delays proactively.
- Maintained top performance standards while working in hot warehouse environment.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
CUSTOMER SERVICE MANAGER
Sprouts Farmers Market
01.2019 - 06.2019
- Resolve customer complaints regarding food service
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Prepare checks that itemize and total meal costs and sales taxes
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
FOOD AND BEVERAGE CUSTOMER SERVICE AND LINE EXPO
Omni la mansion del rio hotel and resorts
08.2017 - 11.2019
- Enforce safety and sanitation regulations
- Confer with other supervisors to coordinate operations and activities within or between departments
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, or equipment to detect defects or malfunctions
- Keep records of employees' attendance and hours worked
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency
- Plan and develop new products and production processes
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Record production data, including volume produced, consumption of raw materials, or quality control measures
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities.
Education
Coursework Towards Culinary And Business - Business And Culinary Arts
THE ART INSTITUTE OF SAN ANTONIO
San Antonio, TX08.2015
Completed coursework towards High School Diploma -
WINSTON CHURCHILL HIGH
SA, TX06.2014
Skills
- Order Picking
- Shipping and receiving
- Stocking
- Warehouse Operations
- Team Supervision
- Conflict Management
- OSHA safety trained
- Supervisory Experience
- Performance Improvement
- Labor scheduling
- Materials transportation
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Time Management
- Dependable and reliable
- Attention to Detail
- Motivated Team Player
- Critical Thinking
- Heavy Lifting
- Safety Procedures
- Packing and shipping
- Product Labeling
- Data Entry
- Organization and Categorization
- Work Area Maintenance
- Equipment Operation
Personal Information
As requested.
References
References available upon request
Timeline
WAREHOUSE TEAM LEAD
Quality Custom distribution
08.2019 - Current
CUSTOMER SERVICE MANAGER
Sprouts Farmers Market
01.2019 - 06.2019
FOOD AND BEVERAGE CUSTOMER SERVICE AND LINE EXPO
Omni la mansion del rio hotel and resorts
08.2017 - 11.2019
Coursework Towards Culinary And Business - Business And Culinary Arts
THE ART INSTITUTE OF SAN ANTONIO
Completed coursework towards High School Diploma -
WINSTON CHURCHILL HIGH