Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Olive

Gig Harbor,Washington

Summary

Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 25 plus years of related experience.

Overview

35
35
years of professional experience

Work History

Owner

Fresh Northwest Design
04.2011 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Regional Manager

AIR-serv Group
12.1999 - 12.2010
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Implemented and maintained high standards of quality in all areas.
  • Met with senior management to determine needs and develop roadmaps.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for [Number] locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Grew market share by building strong vendor network and customer-oriented retail store and services.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

Co-Founder

Puget Sound Air Serve
08.1988 - 12.1999
  • Established foundational processes for business operations.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

No Degree - Business Management

Central Washington University
Ellensburg, WA

Skills

  • KPI Management
  • Budget Administration
  • Regulatory Compliance
  • Administrative Oversight
  • Labor Relations
  • Business Management
  • Small Business Operations
  • Operations Management
  • Staff Hiring
  • Capital Pursuit
  • Business Marketing
  • Employee Development
  • Customer Relations
  • Human Resource Management
  • Relationship Building
  • Product Branding
  • Financial Management
  • Business Planning
  • Staff Management
  • Strategic Planning
  • Sales Leadership
  • Financial Planning
  • Business Launch
  • Bidding Processes
  • Budget Development
  • Client Service
  • Verbal and Written Communication
  • Project Estimating
  • Partnership Development
  • Negotiation
  • Budgeting and Forecasting
  • Contract Management
  • Cost Reduction
  • Organizational Skills
  • Analytical Thinking
  • Supply Chain Management
  • Conflict Resolution
  • Decision Making
  • Inventory Management
  • Technical Expertise
  • Leadership Abilities
  • Problem Solving
  • Creative Thinking
  • Employee Training

Timeline

Owner

Fresh Northwest Design
04.2011 - Current

Regional Manager

AIR-serv Group
12.1999 - 12.2010

Co-Founder

Puget Sound Air Serve
08.1988 - 12.1999

No Degree - Business Management

Central Washington University

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David Olive