David Oliver
Leicester,NC
Summary
Proactive Sales Manager, Service Technician, and Estimator with a proven track record in developing sales strategies, building client relationships, and training sales teams. Skilled in customer relationship management, strategic planning, and technical troubleshooting, consistently driving revenue growth and customer satisfaction. Seeking new opportunities to leverage expertise and advance career.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Manager
Mike's Heating and Cooling
10.2016 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Service Technician
J & C Heating & Cooling
02.2004 - 07.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
Estimator
Gardner & Benoit
10.2001 - 02.2004
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Analyzed designs and performed accurate cost analysis.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
- Analyzed subcontractor bids for completeness and accuracy, ensuring alignment with project requirements and budgets.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Maintained an extensive database of unit costs, enabling quick reference during the estimation process for increased efficiency.
- Reduced material costs without compromising quality by negotiating better terms with suppliers, leveraging bulk purchase discounts.
- Contributed to winning several high-value contracts by presenting compelling and competitive estimates to potential clients.
Education
GED -
Central Piedmont Community College
Charlotte, NC01.2004
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Motivational Skills
- Product Knowledge
- Client Relationship Management
- Strategic Planning
- Sales Planning
Accomplishments
North Carolina Licensed Contractor
Certification
CFC
A2L
Nate
Side Discharge
Variable Speed
Mitsubishi M&P
Traveling, paintball, golf, bowling
My wife and I enjoy traveling. Our favorite place so far has been Aruba. I used to play on a traveling tournament paintball team. We competed across the south east. I try to bowl and play golf. Enjoy both with family and friends.
Timeline
Sales Manager
Mike's Heating and Cooling
10.2016 - 08.2024
Service Technician
J & C Heating & Cooling
02.2004 - 07.2016
Estimator
Gardner & Benoit
10.2001 - 02.2004
GED -
Central Piedmont Community College
CFC
A2L
Nate
Side Discharge
Variable Speed
Mitsubishi M&P
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