Summary
Work History
Education
Skills
Timeline
Generic

David Olson

Minneapolis,MN

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 4+ years in hospitality industry. Experience managing front desk team of guest service specialists. Skilled Production Worker offering 5+ years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as forklifts and cranes to transport materials and assist production teams.

Work History

Hotel Front Desk Clerk

Best Western Plus
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Stored guest valuables in safe and individual boxes for security.

Production Worker

Rosenbauer
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Troubleshot production issues and provided timely solutions.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Collaborated with other departments to optimize production workflows.
  • Reviewed production schedules and streamlined processes.

T-mobile Sales Associate

T-Mobile
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Increased monthly sales [Number]% by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Tracked and recorded department inventory of products.
  • Assisted and supported training of new sales associates.
  • Operated product tools, equipment and point of sale terminals.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Maintained accurate records of sales and customer information.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Hotel Front Desk Supervisor

Grand Casino Hotel
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved service-related problems and documented actions in system.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Supervised team of 10+ front desk agents and helped to resolve issues arising during shifts.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Fostered safe lodging environment with reliable and effective security services.
  • Evaluated and promptly resolved lodging facility operational issues.

Split

Ferminich
  • Matched product description, quantity and packaging unit using radio-frequency device to verify items received.
  • Leveraged manual and motorized machinery to stock vendor and customer returns quickly and accurately.
  • Read, interpreted and accomplished warehouse management system reports and recognized and corrected potential process errors to reduce adverse effects.
  • Prepared receiving, storage and shipping documentation and retained product accountability throughout logistical process.
  • Loaded, unloaded, moved and stacked products and materials using forklift, clamp truck or other power equipment.
  • Operated reach truck to store and retrieve materials or items on racks, shelves and bins.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Education

GED -

National Guard GED+ Program
Little Rock, AR
01.2010

Skills

  • Office Supplies and Inventory
  • Quality Assessments
  • Call Transfers
  • Verifying Reservations
  • Check in and Checkout Procedures
  • Hospitality Service
  • Staff Meetings
  • POS Transactions
  • Social Perceptiveness
  • Nightly Audits
  • Administrative Skills
  • Reading Comprehension
  • Room Assignments
  • Creative Solutions
  • Multi-Line Phone Systems
  • Listening Skills
  • Issue Identification
  • Attractions and Amenities Knowledgeable
  • Financial Information Review
  • Customer Service
  • Account Balancing
  • Customer Loyalty
  • Rewards Tracking
  • File Management
  • Hotel Reservations
  • Guest Reception
  • Guest Ledger
  • Safety Protocols
  • Room Charges
  • Payment Processing
  • Deposit Collection
  • Serve Guests
  • Till Counting
  • Conflict Management
  • Process Transactions
  • Word Processing
  • Material Handling
  • Documentation Abilities
  • Environmental Contamination Prevention
  • GMP Compliance
  • Raw Material Loading
  • Organize Supplies
  • Assembly Procedures
  • Machinery Operation
  • Quality Inspections
  • Checking and Gauging
  • Product Packaging
  • Assembly Line Operations
  • Production Operations
  • Measuring Tools
  • Environmental Compliance
  • Material Loading and Unloading
  • Weights and Measurements
  • Detailed Meeting Minutes

Timeline

Hotel Front Desk Clerk

Best Western Plus

Production Worker

Rosenbauer

T-mobile Sales Associate

T-Mobile

Hotel Front Desk Supervisor

Grand Casino Hotel

Split

Ferminich

GED -

National Guard GED+ Program

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