Summary
Overview
Work History
Education
Skills
Languages
Certification
Education and Training
Timeline
Generic

David Oneal

North Miami Beach

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Pizza Hut
03.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Investigated and resolved customer inquiries and complaints quickly.

Dispatcher Office Assistant

PharmCo Rx - Pharmacy North Miami Beach
09.2023 - 09.2024
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Maintained records of vehicle maintenance schedules and fuel usage.
  • Updated driver profiles with current contact information and certifications.
  • Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
  • Verified accuracy of orders prior to dispatch by double-checking all relevant details.

Call Center Customer Service Representative

Bell South Telephone
03.2020 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Oversaw warranty counseling process to manage expense controls.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Strengthened customer retention by offering discount options.

Call Center Customer Service

Wendys Restaurant
11.2017 - 10.2018
  • Greeted customers and provided excellent customer service.
  • Provided assistance to customers in locating products t
  • Deal with customers complaints quickly and efficiently while maintaining high levels of accuracy.
  • Addressed customer inquiries regarding store policies and services.
  • Maintained an organized workspace to ensure efficient processing of transactions.
  • Balanced cash drawers at the end of each shift.
  • Answered phone calls from customers inquiring about product availability or pricing information.


Education

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
08-2004

Skills

  • Prioritization
  • Geographical knowledge
  • Route Planning
  • Scheduling Coordination
  • Calendar Management
  • Materials Distribution
  • Typing speed
  • Customer support
  • Data entry
  • Call center customer service
  • Written and oral communication
  • Call center operations
  • Complaint resolution

Languages

Haitian/ Creole
Native/ Bilingual

Certification

  • Forklift operator

Education and Training

other

Timeline

Dispatcher Office Assistant

PharmCo Rx - Pharmacy North Miami Beach
09.2023 - 09.2024

Call Center Representative

Pizza Hut
03.2023 - Current

Call Center Customer Service Representative

Bell South Telephone
03.2020 - 07.2024

Call Center Customer Service

Wendys Restaurant
11.2017 - 10.2018

High School Diploma -

North Miami Beach High School

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David Oneal