Associate's Degree - Communications
UTAH VALLEY UNIVERSITY
Orem, UT06.1998
Anne Cheeney
North Salt Lake,UT
Summary
Knowledgeable Sales and Account Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Skills
- Problem & Conflict Resolution
- Strategic Planning
- Relationship Management
- Team Building & Leadership
- Policy & Procedure Development
- Staff Training & Development
- Multitasking & Time Management
- Productivity & Process Improvements
- Team Development
- Performance Evaluation
- Staff Development
- Agenda Planning
- Lead Prospecting
- Market Trends Understanding
- Report Writing Skills
- Employee Guidance
- Staff Management
- Sales Team Leadership
- Persuasive Selling
- Account Servicing
Education
Bronze Certification - Selling Skills And Sales Operations
Sandler Sales Training
UT09.2022
Overview
9
9
years of professional experience
Work History
Compliance Coach/ Sales Executive
HR Service Inc.
02.2021 - Current
- Build and maintain relationships with clients.
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Generate qualified warm leads through both warm and cold calling, networking, and email campaigns.
- Attend trade shows, conferences, and other industry events to promote all products and services.
- Utilized CRM software to track customer interactions and monitor progress toward goals, provide quotes and submit orders for fulfillment team.
- Assist colleagues with difficult accounts or challenging transactions.
Team Lead
American Academy Holdings, LLC
03.2019 - 02.2021
- AAPC is the nation's largest training and credentialing organization for the business side of healthcare
- Our certified members in medical coding, medical billing, medical auditing, compliance, and practice management represent the highest level of expertise in the industry
- Ensuring the success of in-house and outsourced sales teams calling into AAPC
- Developed sales strategies, incentive programs, coaching programs, and recruiting and training programs.
Business Partner Services Manager
ClearOne
10.2018 - 03.2019
- Managed a team of account reps responsible for order entry and customer support of their accounts
- Met individually with senior management, external sales force, and departmental staff to determine needs and set expectations then met weekly to verify expectations were being met and to address any new or changing requirements
- Managed a 30% increase in work volume with 20% smaller staff by creating defined procedures, reorganization of accounts, setting individual and team goals, by hands-on staff coaching with each individual team member to maximize their productivity and instilling a positive attitude through a lead-by-example management style
Professional Warranty & Service Coordinator
ClearOne
05.2015 - 10.2018
- Deliver exceptional customer service in the oversight of Return Material Authorization processing for clients requiring device replacement or repair
- Report directly to Vice President of Finance, and collaborate with Finance Department to ensure accuracy of invoice payments and products collected pertaining to RMA policy agreement
- Key Accomplishments: Increased efficiency of Returns Department through the implementation of effective process improvements
- Personally ensured full collection of $400K in outstanding invoices and products.