Mcleod software
David Ordonez
Dispatcher
El Paso,TX
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.
Overview
11
11
years of professional experience
Work History
Local P&D
TFA Logistics
05.2022 - 07.2024
- Safeguarded company assets by adhering to established security protocols during transport operations.
- Improved overall driving skills through participation in professional development courses focused on safe driving practices.
- Assisted in training new hires on company policies, procedures, and best practices for local drivers.
- Established a reputation for punctuality among customers by consistently arriving within specified delivery windows.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during deliveries or pickups.
- Collaborated with team members to streamline processes for loading/unloading goods efficiently at warehouses or distribution centers.
- Enhanced delivery efficiency by planning and executing optimized routes for local transportation.
- Collaborated with dispatchers to communicate delays, route changes, and other relevant information.
- Developed strong communication skills by efficiently liaising with customers, dispatchers, and other drivers throughout the workday.
- Effectively managed and distributed company equipment to dedicated customers
Outbound Operations Manager
GX3 Logistics
05.2021 - 05.2022
- Increased on-time delivery rates with effective route planning and carrier coordination.
- Enhanced outbound operations efficiency by streamlining processes and optimizing workflow.
- Fleet Manager for over 70 Trucks
- Booked and scheduled outbound Deliveries with competitive Rates
- Properly managed Company Equipment
- Developed key performance indicators to measure team success and drive continuous improvement initiatives.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Freight Broker
Bound To Logistics
02.2020 - 05.2021
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Tracked shipments and trucks out on deliveries.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
- Collaborated with sales teams to identify new business opportunities and grow existing accounts.
- Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
- Coordinated insurance coverage for goods and packages.
- Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Inbound Fleet Manager
International Systems Transport
01.2019 - 02.2020
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with brokers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
Outbound Transportation Manager
Munoz Trucking INC
03.2017 - 01.2019
- Championed sustainability initiatives within the organization''s outbound transportation strategy, including adoption of fuel-efficient vehicles and alternative shipping methods when feasible.
- Reduced transportation costs by negotiating favorable contracts with carriers and implementing cost-saving initiatives.
- Ensured compliance with federal, state, and local regulations related to transportation safety and environmental standards.
- Managed a team of dispatchers and coordinators responsible for overseeing daily logistics activities, fostering a collaborative work environment that prioritized customer satisfaction.
- scheduled outbound freight to deliver on time.
- Supported growth of the organization by identifying opportunities for expansion in outbound transportation capabilities, including new markets or service offerings.
Transport Operations Manager
KNM Transport
12.2013 - 03.2017
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Selected appropriate equipment based on shipment needs, ensuring safe handling of goods while maintaining optimal utilization of resources.
- Improved on-time delivery rates by implementing real-time tracking systems for vehicles.
- Streamlined communication between team members to ensure smooth operations across all aspects of the transportation process.
- Increased operational efficiency by optimizing transport routing and scheduling.
- Analyzed data trends to identify opportunities for operational improvements and cost savings within the department.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about shipment status.
- Negotiated contracts with vendors and suppliers to secure competitive pricing for transport services.
- Reviewed employee timesheets for accuracy and ensured timely submission of payroll information to finance department
Education
Associate of Arts - Logistics And Materials Management
The University of Texas At El Paso
El Paso, TX11.2020
Associate of Arts - Business Administration And Management
International Business College - El Paso
El Paso, TX11.2008
Skills
- Strong Communication Skills
- Professionalism and Punctuality
- Vehicle maintenance knowledge
- Safety Procedures
- GPS Navigation Proficiency
- Customer Service
- Time Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Strong Working Relationships
- Dependability and Honesty
- Organizational Skills
- Warehouse Operations
- Customer Support
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Internet truck stop
Power DAT
Microsoft excel
Microsoft Word
Samsara
PC Miller
Timeline
Local P&D
TFA Logistics
05.2022 - 07.2024
Outbound Operations Manager
GX3 Logistics
05.2021 - 05.2022
Freight Broker
Bound To Logistics
02.2020 - 05.2021
Inbound Fleet Manager
International Systems Transport
01.2019 - 02.2020
Outbound Transportation Manager
Munoz Trucking INC
03.2017 - 01.2019
Transport Operations Manager
KNM Transport
12.2013 - 03.2017
Associate of Arts - Logistics And Materials Management
The University of Texas At El Paso
Associate of Arts - Business Administration And Management
International Business College - El Paso
Similar Profiles
Maximiliano GonzalezMaximiliano Gonzalez
Warehouse Worker at TFA LogisticsWarehouse Worker at TFA Logistics
CANDIE HUMBERTSONCANDIE HUMBERTSON
Customer Service/ Administrative Liaison at TFA Logistics, LLCCustomer Service/ Administrative Liaison at TFA Logistics, LLC
Zaid KhanZaid Khan
Legal Administrator at TFA LegalLegal Administrator at TFA Legal