David Oringer
Washington,DC
Summary
Results-driven Senior Customer Success Manager with over 10 years in B2B client relationships. Managed a $25M ARR portfolio, achieving 94% retention, surpassing team averages. Expert in revitalizing at-risk accounts and fostering growth through strategic stakeholder engagement. Recognized for independent operation and providing guidance on call strategies and client communication.
Overview
13
13
years of professional experience
Work History
Enterprise Client Service Manager (Customer Success Manager)
Bloomberg Industry Group
01.2022 - Current
- Reversed a $300K account from a 90-day cancellation trajectory by diagnosing a cross-departmental adoption gap, designing targeted training for legal, federal tax, and state tax teams, and running on-site 1:1 office hours. Result: 3-year renewal at full contract value.
- Drove $300K in ACV expansion within an enterprise tax department by identifying underutilized product capabilities through in-person engagement, converting a static account into a multi-year growth relationship.
- Led QBRs and retention calls with C-suite and VP-level stakeholders, tying platform usage to client business outcomes and surfacing expansion opportunities ahead of renewal cycles.
- Led QBRs and retention calls with C-suite and VP-level stakeholders, connecting platform usage to client business outcomes and identifying expansion opportunities pre-renewal cycles.
- Served as informal escalation point for ~15 peers in absence of direct manager — reviewed calls, critiqued client emails, and provided live call support.
- Built proprietary account-tracking system outside Salesforce to monitor renewal risk and engagement cadence across full book, facilitating timely interventions before churn signals escalated.
Senior Account Executive
Yelp
10.2018 - 12.2021
- Advised small business owners on digital advertising strategy, enhancing visibility and driving customer acquisition; achieved top 5% ranking for client retention and long-term spend.
- Consistently exceeded quarterly sales quotas by aligning consultative prospecting and proposals with client business goals.
- Developed and executed strategic account plans to enhance client relationships and drive revenue growth.
- Led cross-functional teams to deliver tailored marketing solutions for diverse client portfolios.
- Analyzed market trends and competitor activities to inform strategic decision-making and optimize service offerings.
Account Executive
PharosIQ (Market Resource Partners)
05.2017 - 09.2018
- Generated qualified B2B leads for Thomson Reuters' indirect tax software, achieving top performance in appointment quality and volume.
- Cultivated strong client relationships to drive engagement and retention.
- Managed comprehensive account strategies, ensuring alignment with client objectives.
- Analyzed market trends to identify growth opportunities for clients.
Legal Permanent Recruiter
Robert Half Legal
07.2016 - 02.2017
- Recruited and placed legal professionals in permanent and temporary roles, guiding candidates on market positioning and career strategy to enhance job placement success.
- Streamlined candidate sourcing through targeted outreach and engagement strategies.
- Facilitated full-cycle recruitment processes, ensuring alignment with client needs and organizational culture.
- Enhanced candidate experience by providing timely communication and feedback throughout hiring stages.
Account Executive
Xerox Complete Document Solutions
06.2015 - 07.2016
- Developed client relationships through consultative selling, engaging decision-makers to tailor document workflow solutions.
- Cultivated strong client relationships through effective communication and proactive account management.
- Developed strategic marketing plans to enhance customer engagement and drive revenue growth.
- Collaborated with cross-functional teams to optimize sales processes and improve service delivery.
Executive Manager
Hertz Rental Car
09.2013 - 06.2015
- Promoted from manager associate; managed 2 direct reports and led daily branch operations.
- Led operational strategies to enhance fleet utilization and streamline rental processes.
- Developed training programs for staff to improve customer service standards and operational efficiency.
- Implemented data-driven decision-making tools to optimize pricing strategies and inventory management.
Education
B.S. - Political Science, Minor in History
University of Arizona
Tucson, AZ05.2012
Skills
- Customer retention Executive RAccount upsellingExpansion & UpseAccChurn prevention PreventiQBR Consultative Sales Churn QBR management Sales CCConsultative selling, Strategic Account Management, Customer engagementaboration
- Tools: Relationship CustomeSales assistant, Cross-functional collaborationomInfo LinkedIn Sales Navigator
- Salesforce
- Gong
- ZoomInfo
- LinkedIn Sales Navigator
- Customer rapport
- Strategic Account Management
Accomplishments
2024 and 2025 High Performance Award
Timeline
Enterprise Client Service Manager (Customer Success Manager)
Bloomberg Industry Group
01.2022 - Current
Senior Account Executive
Yelp
10.2018 - 12.2021
Account Executive
PharosIQ (Market Resource Partners)
05.2017 - 09.2018
Legal Permanent Recruiter
Robert Half Legal
07.2016 - 02.2017
Account Executive
Xerox Complete Document Solutions
06.2015 - 07.2016
Executive Manager
Hertz Rental Car
09.2013 - 06.2015
B.S. - Political Science, Minor in History
University of Arizona