David Ortega
Pico Rivera,CA
Summary
Experienced and versatile restaurant professional adept at managing overall store operations and financials while ensuring compliance with company standards and procedures. Skilled in cash handling, food safety regulations, and inventory management. Proven ability to step in and assist with various duties as needed. Dedicated to upholding the vision and mission of company. Proficient in problem-solving, customer service, and communication, with a strong focus on driving same store sales increase and optimizing operational metrics. Dedicated to maintaining cleanliness, safety, and customer satisfaction at all times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Raising Cane's
09.2022 - 10.2023
- Led high-energy shifts, ensuring adherence to Raising Cane's standards for fast, friendly, clean, and fun service.
- Managed daily operations, including workflow coordination, training, and motivating team members to maximize performance.
- Maintained restaurant cleanliness and upheld brand image during opening and closing procedures.
- Utilized company-provided tools to monitor key performance measures and ensure operational excellence.
- Managed business aspects such as labor cost, waste monitoring, and sales, contributing to overall profitability.
- Provided accurate inventory data and handled cash procedures.
- Acted as manager on duty, resolving customer and crew member situations.
- Provided leadership and guidance to associates, fostering a positive and productive work environment.
- Conducted regular meetings to address concerns, provide feedback, and ensure alignment with company goals.
Crew Member
Raising Cane's
11.2021 - 09.2022
- Mastered and worked proficiently in all positions of restaurant.
- Cashier duties and operations, efficiently greeting customers, processing orders, and handling transactions with accuracy.
- Provided customers with information about menu items, promotions, and specials.
- Demonstrated expertise in cooking, preparing and cooking menu items according to company recipes and standards.
- Maintained stock levels of food ingredients and supplies, while also assisting with food prep tasks and kitchen coordination.
Cashier/Customer Service
Jack in the Box
06.2020 - 10.2020
Education
Bachelor's degree - Bus Adm-BS-FIN & LAW
California State University-Los Angeles
12.2024
Skills
- Microsoft 365 (Office, Excell, Outlook, Calender)
- Cleaning/Detailing
- Cashiering and Open/ End of Day Cash handling
- Food service management
- Operations management
- Labor Managment
- Meeting facilitation
- Staff training and development
- Waste management
- Food safety
- Leadership & Motivation
- Interpersonal excellence
Certification
- Food Handlers, 09/30/2021, 09/30/2024
- SelfServ Certificate Program Began 03/08/24
Timeline
Restaurant Shift Manager
Raising Cane's
09.2022 - 10.2023
Crew Member
Raising Cane's
11.2021 - 09.2022
Cashier/Customer Service
Jack in the Box
06.2020 - 10.2020
Bachelor's degree - Bus Adm-BS-FIN & LAW
California State University-Los Angeles