David Ortega
Hyannis,MA
Summary
Hospitality professional with 5+ years of experience in hostel operations, guest services, and front office management. Proven ability to create exceptional guest experiences, support daily operations, train staff, and thrive in fast-paced, international environments. Available to relocate to New Zealand in October 2026.
Overview
8
8
years of professional experience
Work History
Assistant Manager(Seasonal)
HI Hyannis Hostel
Hyannis, MA
05.2026 - Current
- Assisted with the daily operation of a busy hostel, ensuring efficient front desk and guest service functions.
- Managed guest check-ins, check-outs, reservations, and payment processing.
- Performed opening and closing procedures while maintaining operational standards.
- Trained and mentored front desk staff on customer service and operational procedures.
- Coordinated daily workflow and communicated with management to maintain high service quality.
- Resolved guest concerns professionally while creating a welcoming environment for international travelers.
Bartender/Cook
Guadalupe Mountain Brewery
Carlsbad, NM
06.2025 - 05.2026
- Delivered professional food and beverage service in a fast-paced hospitality environment.
- Prepared meals while maintaining quality, consistency, and food safety standards.
- Worked collaboratively with kitchen and bar staff to provide efficient service.
- Built strong customer relationships through friendly and attentive service.
Front Desk Lead/Maintenance
Cal's Cactus Lanes
Carlsbad, NM
05.2025 - 08.2025
- Operated front desk duties, managing customer check-ins, phone inquiries, sales transactions, and cash handling in high-traffic bowling alley to enhance guest experience.
- Coordinated and scheduled parties and group events, ensuring accurate bookings and setup to maximize customer satisfaction.
- Managed and ran bowling league nights, including scoring support, communication with teams, and smooth event flow.
- Performed back-of-house maintenance including cleaning pinsetters, resetting jammed lanes, and retrieving stuck bowling balls to maintain operational uptime.
Front Desk Agent/Night Auditor
Waikiki Beachside Hostel
Honolulu, HI
08.2024 - 04.2025
- Executed overnight night audit duties, balancing accounts and processing end-of-day reports to ensure accurate financial reconciliation.
- Monitored property safety and handled guest issues to maintain a secure environment during overnight hours.
- Organized and hosted weekly karaoke nights, engaging guests and fostering a welcoming social atmosphere.
- Led and coordinated city tours for guests, offering local insight, organizing logistics, and ensuring a smooth and enjoyable experience.
Event Operations Lead
Revel Events
Visalia, CA
03.2024 - 07.2024
- Coordinated on-site event operations, overseeing setup, execution, and breakdown for corporate events, private functions, and large gatherings to ensure seamless experiences.
- Managed equipment, vendor coordination, and venue preparation to enable timely and professional event execution.
- Oversaw client needs and event logistics, adapting quickly to last-minute changes while maintaining high service standards.
- Supervised event staff, assigning roles and facilitating communication between teams to enhance collaboration and efficiency during live events.
Instructional Aide/Coach
Kit Carson Elementary
Hanford, CA
11.2022 - 07.2023
- Supported instruction as an instructional aide by assisting students with learning activities and reinforcing lesson plans.
- Helped maintain classroom or practice structure by keeping students engaged, organized, and on task during instructional or training sessions.
- Led skill-based drills to enhance player performance during group practices. developing skill-based drills, leading group practices, and helping individuals improve technique and performance.
- Promoted teamwork, discipline, and positive behavior while monitoring progress and giving constructive feedback to support growth.
Event Operations & Guest Services Associate
All Texas Entertainment
San Antonio, TX
10.2021 - 08.2022
- Coordinated mobile event operations on-site, executing setup, breakdown, and real-time troubleshooting for offsite and traveling events.
- Managed logistics for equipment, staffing, and vendor coordination, ensuring seamless delivery of events across multiple locations.
- Balanced dual responsibilities, maintaining high-level customer service in-office while supporting execution of live mobile events.
- Provided front desk support at the brick-and-mortar location, handling customer inquiries, bookings, and administrative tasks.
Fine Dining Server
I Love Sushi on Lake Bellevue
Bellevue, WA
02.2021 - 09.2021
- Provided high-end, attentive table service in an upscale Japanese dining environment, ensuring an elevated guest experience from seating to departure.
- Engaged with guests professionally, anticipating needs and accommodating special requests with discretion and care to enhance overall dining experience.
- Ensured order accuracy, timely service, and presentation standards through close coordination with kitchen and sushi bar staff.
Front Desk & Guest Experience Coordinator
Bungalows Hostel
Las Vegas, NV
07.2020 - 11.2020
- Managed front desk operations, overseeing guest check-ins/check-outs, reservations, payments, and daily customer service in high-volume hostel.
- Coordinated guest experience through weekly activities and special events that enhanced engagement and fostered community atmosphere.
- Developed and maintained hostel's social media presence, creating content and promoting events to engage guests and increase visibility.
Event Coordinator Intern
Kittitas Chamber of Commerce
Ellensburg, WA
01.2019 - 06.2019
- Assisted event coordinators with planning and executing college and chamber of commerce events, including meetings, networking functions, and community programs.
- Supported event logistics such as venue setup, vendor coordination, registration, and guest check-in to ensure smooth event operations.
- Helped promote events through outreach efforts, flyers, digital communication to increase attendance and community engagement.
- Provided on-site support during events by assisting guests, troubleshooting issues, and ensuring professional execution from start to finish.
Education
Business Office Admin. -
San Joaquin Valley College
Visalia, CA03-2023
Bachelor of Science - Event Management
Central Washington University
Ellensburg, WA06-2019
Skills
- Hostel & Accommodation Operations
- Front Office & Reception Management
- Guest Relations & Customer Service
- Reservations & Check-In/Check-Out
- Night Audit & Cash Handling
- Staff Training & Team Development
- Team Leadership & Daily Operations
- Event Planning & Coordination
- Tourism & Guest Activities
- Food & Beverage Service
- Problem Solving & Conflict Resolution
- Cross-Cultural Communication
- Opening & Closing Procedures
- Adaptability & Multitasking
Timeline
Assistant Manager(Seasonal)
HI Hyannis Hostel
05.2026 - Current
Bartender/Cook
Guadalupe Mountain Brewery
06.2025 - 05.2026
Front Desk Lead/Maintenance
Cal's Cactus Lanes
05.2025 - 08.2025
Front Desk Agent/Night Auditor
Waikiki Beachside Hostel
08.2024 - 04.2025
Event Operations Lead
Revel Events
03.2024 - 07.2024
Instructional Aide/Coach
Kit Carson Elementary
11.2022 - 07.2023
Event Operations & Guest Services Associate
All Texas Entertainment
10.2021 - 08.2022
Fine Dining Server
I Love Sushi on Lake Bellevue
02.2021 - 09.2021
Front Desk & Guest Experience Coordinator
Bungalows Hostel
07.2020 - 11.2020
Event Coordinator Intern
Kittitas Chamber of Commerce
01.2019 - 06.2019
Business Office Admin. -
San Joaquin Valley College
Bachelor of Science - Event Management
Central Washington University